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Hello, I am trying to de-register a sip soft-phone license key so that it can be used for another individual. We removed the application from the PC that soft-phone resided on (Mitel Unified Communicator Express) and removed the extension for the phone system. I am still not able to register...

We just came across this issue and I am wondering if there is an easy way to resolve. We have all of our calls covering to reception after 5 rings. We've run into the issue where the original called party hears their phone ringing but tries to answer when it has already covered to the...

We have a group that has to enter an activity code for each call within Avaya Aura Contact Center. Occasionally a team member gets a call and is asked to transfer the call to another member within that group. Once the tranfer takes place, the transferred to agent is not able to enter an activity...

We have a group that has to enter an activity code for each call within Avaya Aura Contact Center. Occasionally a team member gets a call and is asked to transfer the call to another member within that group. Once the tranfer takes place, the transferred to agent is not able to enter an...

We have a Norstar MICS 7.0 and I need to call forward a target line to an external number. Because this phone has Answer DNs also programmed, I was told that if they forward their target line, it will also forward any Answer DNs on their phone. Is there any workaround to just have the Target...

We have Avaya Aura Call Center 6.2. In the old Avaya world, an agent could press a dialpad code when receiving a certain type of call. This would "peg" the call into a certain pre-defined category. Management would then be able to determine how many of one type call came in. This would be...

Is there a setting in CP App Builder 5.0 where we can force a caller to listen to entire announcement (within a menu block) before pressing a # or a prompt? In other words, and dialpad entries would be ingnored until the end of the announcement. Thanks!

Hello, we just installed Avaya 6.2 CM. We have an PRI T1 for inbound/outbound calling. We have some users that use a toll-free service that requires some additional digits to be entered after connecting. They would like the additional digits to be outpulsed automaticall through a speed-dial...

Can you let me know if there is a limit to Service Directory Numbers in Call Pilot? Currently we have about 239 and I need to enter another 300. I went through all the licensing and system limit within CP and could not find any reference to SDN limits. Thanks!

Hello, I was wondering if someone could guide me in constructing a voice session in AACC Scripting using AML. I need to have callers hear an announcement directing them to either press 1 (send caller off-net to a 800 number) or stay on the line and hold for next available agent. This...

I have a range of 100 DID numbers that I need to send to a SDN Application in CP. Let's say the range is 317-484-3000 to 3099. Can I create an SDN of 317-484-30XX (XX either being blank or....)and hope that anyone calling from the 3000 to 3099 range will hit the SDN of 30XX and be routed to...

I have a range of 100 DID numbers that I need to send to an SDN Application in CP. Let's say the range is 317-484-3000 to 3099. Can I create an SDN of 317-484-30XX (XX either being blank or....)and hope that anyone calling from the 3000 to 3099 range will hit the SDN of 30XX and be routed to...

I have a Free PBX 2.5 server and have set up and tested all my call center features for a mini-call center (2 phones) that we want to deploy. We currently use Polycom IP330 sets for other phones but I need a more robust phone to handle the following call center needs: 1. Agents need to know...

Is it possible to remove a DN from the LUDN under load 20 so that no one can use that number? I don't want particular numbers to show up under that field so they cannot be assigned or used.

Hi, I need to point the DID/Tie/ISDN intercept treatment to an announcement on another switch or to a Audix voicemail via attendant console. The system is a Definity G3siV8. I do not have an announcement board nor an attendant console (the only options). I tried to build an ATTD and have...

We have a secondary CP system that we are using for announcements (app builder). I have mirrored the existing CP (housing all the etensions) as far as RPLs and Messaging Management. When I am in a menu on the 2nd CP, dial by number works fine to the existing CP, however, as soon as I try to...

We have a M3905 digital phone that all features seem to be working except when they access their directory and try to dial a number. When they do this, it disconnects the call. We have compared the cls to other working phones, replaced the phone (twice), replaced the TN, did a firmware...

We currently have a 4-digit dial plan with udp codes. I need to implement a way that this PBX can dial out a 3-5 digit code followed by a 4-digit extension across our VoIP network. We have an ISDN trunk so I can't utilize TAC and we also do not have private networking on so I cannot utilize...

Sorry for the simplicity of this question, but I cannot find the answer via manual or online support. I need to replace an I2002 phone either with a new (out of the box) or swap a working phone in order to troubleshoot the defective phone. Does the translations (DN/TN/IP) stay with the phone...

We have a user whose phone does not show inbound caller name from internal calls. When she makes internal calls she cannot see called party name either. There is one extension in her area that she can call her extension and see the called party name. I can't figure out why one phone's name...