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Can someone help me try and figure out what type of device/extension this is. When I prt the DNB there is no KEY 00. How can I figure out what type of extension this is when I dont know what the TN is? Thanks, any help is welcome. Laura XPLN 27 DISPLAY_FMT FIRST,LAST TYPE SL1...

I have a 2210 i.p. phone that was working fine. All I did was remove the essid, reboot the phone, and put the essid back in it. Now it wont reconnect to the wireless. When I run the site survey, it sees all the wireless networks fine. When I stat the TN is shows-IDLE-Unregistered. How can I...

We are using a new MICA card on our Option 11 mini. When a call come in, option 3 has an action of 'Immediate number dialing'. When they choose this they must enter the number and press the #(pound) key. The old card did not require you to press the pound key. Is there a way with this new...

Sorry if this is a stupid question, but I'll ask anyway. We have acd queues already setup. Everything is working fine and we store the CDR and ACD data on our pollcat. How do I acturally view the ACD reports? At one time they were printing on the printer but I have changed that since no one...

Is there a way to prevent a user from turning off all future remote notification? Thanks

Has anyone had an issue with Call Pilot sending a text message to an Alltel cell phone? This works with all the other cell phone vendors. Basically when the user receives a voice mail, it sends the user a text msg notifying them. Thanks Laura

I was wondering if anyone has had an issue sending a text message from the Meridian mail system to an alltel phone. Basically I want them to get a text msg when someone leaves them a voice mail. For the phone number it is (their cell #)10 digits @message.alltel.com. Text notification is on...

We have an Option 11C in our building and an option 11 c mini offsite. Both sites have to dial a 9 for an outside line. Here, I can dial emergency 911 by dialing 9911 but offsite they get a fast busy. Where would I even start in allowing the offsite to be able to dial 9911. Thanks in advance...

All of our calls are being captured into a CDR Log. Does anyone know what this first character of a 'Q' indicates. Other calls start with an 'N' Q 121 00 A025001 TN0804 09/04 01:40:45 00:00:00.0 &50902XXXXXXXXXXX...

We have a Meridian Option 11 C mini. I have an acd queue setup and agents are logged in. When I call the DN the call goes directly to the on-hold message. I know they do not have their phones set to MSB. It's not happening all the time though. I was wondering if someone had some thoughts on...

I have an ACD que setup and currently only 1 person is logged in. Justa bout all TN's are on TN 4. In load 20 I type 'stat 4' and it shows that 9 phones are loggede in. Is there a way to reset this? I think it has been like this for a while. Thanks Laura