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We have an IP Office 412 running version 3.2 with mostly digital phones. To this unit we are also connecting about six Avaya 5610 IP phones. Our config became corrupted a couple of days ago and I had to restore from a back we had of earlier that morning. Everything except the IP phones came...

I have an Avaya 412 with a couple of dual trunk ports. Our carrier is having issues where the line drops and then comes back up. Our 412 has to be rebooted in order for the line to come back up. Is there a way to just reboot the trunk ports or modules without downing the whole PBX? Thanks in...

I'm trying to setup voicemail to email on our existing IP Office running 3.2 with Voicemail Pro, but am not having much luck. Since there are so many ways to set this up could someone clarify a few things for me? I'm understand MAPI and SMTP, but is there any difference in capabilities between...

If someone calls and leaves a very short message it doesn't get saved. I understand that this is a setting so that hang ups and things like that don't become voicemail messages. I want to turn that off so that any message gets recorded regardless of length. Does anyone know where that setting...

I don't see the setting for it in Manager nor in SysMon. Does anyone know if I can output IP Office 412 logs to a Syslog server?

I have a phone whose message light won't go off for. We have an IP Office 412 and are using Voicemail Pro. There were some issues with this user where their name changed and voicemail folder got renamed. Their voicemail works fine, but the message light won't go off. There is no source...

I'm getting the message above about 50% of the time today when trying to access either of my IP Office 412s running 3.2. I have two voicemail servers and Manager loaded on each as well as on an XP machine. All three Manager programs are doing the same thing. Has anyone seen this error before??

We have an IP Office 412 and our receptionist has 4 lines show up on her phone. Occassionally all four lines fill up and she has to park someone to free up a line so she can place a call. I understood that the fourth line you could use to only make outgoing calls, not receive any for this...

Ok, I can't seem to change the Administrator default password after upgrading to 3.2. Whenever I try to go to the Advanced -> Security and I choose the IP Office no password I use allows me in. I upgraded to 3.2 and can open the config using the default password, but it won't work on the...

We have Avaya 5410 phones and when a user looks at their call logs they have the option to press a button to call the number back. We have to dial a 9 to get an outside line, though, and the phone doesn't insert it automatically so we can't use it. Is there a way to turn that on for all...

I understand that there is a nightly copy of a 412's configuration to flash memory that happens automatically. Does anyone know the steps to load the unit from flash? Thanks, Phillip Wendell

Is there any way anyone knows of to get an export of Voicemail Pro call flows and even a PBX (IP 412) config every night to a file? We have a couple of people that maintain the PBX and someone may make a change and forget to save the config. We do it manually, but it would be great if we could...