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POS 3700 terminal shuts down randomly. We removed from UPS, restarted logs onto server fine. runs as normally does. just within 4-6 hours just turns itself off? Anyone seen this? Wondering how the internal power supply health is. But windows CE does not have a clear path to event viewer...

Well this one has three of us techs scratching our heads. Two locations,two exact IPOs with 5.0(26) connected by fiber to the same network. Things were working fine calls could go in and out no problem. All of a sudden..(after a suspected power outage) The system only allows "one"...

IP Office 9.1 Voice Mail Pro 9.1 Ok, so here it goes. The voice mail module is set up with AA Day Greeting and AA Night greeting. Does anyone know how to set up a module for the user to activate a "condition" greeting remotely by phone? I have a module for day greeting and a separate for...

OK IP Office 9.1 with IP 9611G console phone. I have a basic issue with ringing, The console sends calls to voicemail if the operator is on the phone. It should ring giving the operator the option to answer and if she cannot after 5-6 rings it should go to Auto attendant. We have enough...

IP office 6.0, embedded VM. Simple setup; I need to set layers of ringing. I can get one hunt group to catch the main line and on "no answer" send to the second hunt group. But when I try to get another hunt group to answer( the third tier) It doesn't want to ring. The basic end result we...

Here is a new one... I have an IP Office 500 v7.26 with embedded voicemail. It is in Standard mode running digital sets. Basic setup with analog lines and ATM cards. The receptionist claimed when she checked her voicemail in the morning the entire system would shut down. Any of your guys out...

I have an IP Office throwing an error link resource down for both my modules. The modules work fine, green lights and all. I've power cycled the entire system ( each module and the processor but it keeps coming up in system status. I've checked extensions and they are functioning fine. Any...

Looking for a way (configuration and licensing) to relay sms text and IM to cell phones when they come into DIDs. I really would like to know if IP Office can receive text messaging. ( via ip office or VM pro or any module available) If so then relay to employee. Its just a way to put more...

I have an IP Office 500 8.1 with VM Pro and now contact store for call recording. (Same server) the call recordings keep filling up with the error Minor Alarm Failed to compress audio file for recording MSG358663802701172.wav. Reason Not available ( The MSG number changes for each different...

I only have issues with Comcast analog lines. The system showing 9-16 second delays. Brand new out of the box, standard programming on ATM card IP office 9.0 in basic mode and another in Standard with default and tried customized line settings. Has anyone none seen this? Jerr

Good Afternoon all, I have an IP Office r8.2 with embedded VM and two ATM combo card and analog lines in ( from Comcast) The problem is a 7-9 second delay when calling out. If i do a forced "enter" with the # on the end of the dialing then the call completes in 3 seconds. If i let the IP...

ok this should be simple. I have to IP Office 500 units previously connected via a VPN though the carrier. We had to routers configured in the systems and all worked. We simply connected two buildings on fiber and now have a larger network and now I need to connect these two IP offices on...

Good afternoon everyone, ok I have an IP Office 500 V7.0 with voicemail Pro. I have a small call center currently operating in a basic setup attached to the regular phone setup. I need to upgrade the features and add in the "call recording library to this set up". I've been researching the...

equipment: IP Office 500 7.0 Voicemail Pro 7.0 ok I have a working setup, I am trying to find information on the voicemail pro setup, My goal is to send caller ID text information. Right now i get the caller ID number but no name, The information is there but is there any way to get that...

Nortel Norstar Receptionist phone has main line showing..( analog) all other lines routing through PRI.. Receptionist only has one line to comming in. How do I assign more incomming lines on receptionist phone. Jerrberr

Upgrading a IPO 4.0 to 6.0 Have a software upgrade 2 license, but now that we upgraded to 6.0... The IP500 Upgrade Standard to Professional license goes obsolete..? DO i need a new Standard to professional license to conform to the 6.0? Then some phones phones say no license...

IP Office 500 6.0 Voicemail Pro 4.2 I set up a new auto attendant - recorded the greeting and loaded the file in Menu Promopt - Created Operator group - Created transfer modules - Created short code for testing Auto attendant ok So i know it works mechanically, i *98 to test the AA and then...

Doing an upgrade from a IP 500 4.0 to a 7.0 looking for verification I can safely take it to 7.0 without any middle steps. Manager looks ready to go pitfalls with the upgrade but I want to make sure. I have the licensing ready in the IP Office loaded. Can anyone tell me where the pitfalls...

Have an IP Office 500 6.0, Getting solicitations and demand calls for "uknown" on caller ID. I am capturing calls with numbers and redirecting to a announcement ext. But I cant seem to capture caller ID that comes in as uknown. Is there a way to grab this in ICR?

OK Heeeere we go.. equipment: IP Office 500 v2 6.1(5), Voicemail Pro 6.1 (16) Local system, no network domain, I set outgoing SMTP with: -Maildomain: company.com -mail server: mail.authsmtp.com -port number : 2525 -sender: IPVM server requires authentication - (Checked) -mail user...