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System has PSS1V2 QSIG tieline from Cisco--these are the only trunks in and out of the system in question. User is routing a number offsite after hours to answering service. Caller ID inbound is OK. Caller ID outbound is prefixed with * character. The forwarding step is prefixing the caller ID...

I don't want to go way out in the weeds on this issue but maybe if someone has seen it before and the fix wasn't overly involved... Multiple APE units for this site. V4.0 on old patches--no avenue for upgrades with no service contracts. Some nights APEs will sync up with no issue. Most nights...

This is going to sound like a "story" but it's the truth. I have had the same landline in my home for 40+ years. Used for remote diags, etc. On or around May 8, 2020 somebody walked into a Boost Mobile shop or did some online shenanigans with my landline. They managed to get my landline number...

STMI4 Card rebooted and reloaded itself. I have not seen the associated error message before. Anyone else seen this and have any ideas? Not sure if the customer network was a contributor or if this card is suspect. The NCUI card on the same shelf showed no issues during this event and it's in...

We have some sites running V4.0 Software--yeah, I know. This problem has cropped up over the last few months. Customer likes to rotate the CF modules for backups. If they are just rotating an older CF issue does not seem to happen as often If they put in a fresh CF the system will not...

We are trying to rebuild a V3.0 system disk using a disk from a V5.0 system. This V5.0 disk was from a decommissioned system. Every time we try to boot from the HD-CF backup or Master CF V3.0 we see the message below about the wrong APS. It appears that the system is doing a stare/compare of the...

Is there any way to modify/change the ringing cadence for QSIG/Cornet calls from internal to external in the Hipath 4K? Customer moved some DID/PRI circuits from the Hipath to a Cisco system. The Cisco system now receives the DID calls and they tandem over to the Hipath via QSIG tielines. The...

See the attached PDF. Customer IPDA shelf 18 and CC-AP 18 showing short duration outages of less than one minute. My thinking is since these are two different pieces of hardware this must be a network issue.. The NCUI and AP logs that I can pull don’t indicate power loss to the shelf. Customer...

Customer is currently using call logging to place callback calls from their phones. The system was configured to provide the 91 prefix on the calling number for customer convenience. The KNMAT table is configured as such with NUMEXT value of 91. This is having some unintended consequences where...

Turning up a PRI circuit today ran into this issue. Test calls from telco diverting to the ATC. These trunks have only been used outbound up to now and have been in for some time. The trace showed digits being redirected as 94801 when only 4801 was sent from telco. Fooled around with DIDCR and...

Attempting to upgrade a Rolm Model 10 from 9005.2.79 bind to 9005.6.84 bind. Don't ask. Anyway get the .84 bind core image loaded, patched, system options installed. FINIT the system but cannot remember the steps to convert the CNFG volume to the correct version. Every attempt results in...

I have read the manuals about VADSU and setting timers and thresholds but the wording is not very clear as to what it actually does. See the examples below. These alarms were all legitimate so no problem there. My issue is how the VADSU setting affect when to trigger the alarms. The VADSU table...

See the attached hista file from the system. There are several restarts involving A1,BPA and BPB. I am trying to figure out if this was due to an external event or there is a card failing intermittently? SF2X8 card appears to connect these processor LANS together internally from what I can read...

APE backups are failing for this APE unit. Reviewing the log files it shows one of the first steps is to DDRSM copy Area E to Area J of disk. This is failing with an inconsistency error. I have tried all sorts of steps with no luck to get this to pass. I did perform a STA-COPY of area E to area...

This will amuse and delight you so read along. Customer has a 9006.6 Model 80 that at one time had a working DMP5L ACD server. The disk got corrupted, long story short, they have lost all of the ACD software, Unixware tapes, BVO/BVC CD's and the SID diskette to license the users. I have some of...

Site wants to pass G729 traffic exclusively between IPDA locations. I find settings that may possibly affect this in STMIB, CGWB, SBCSU and SDAT. They want to do this because the g711 traffic is running into bandwidth problems. Once the system is set up for this I wonder if the network gear at...

On a Hipath V4.0 I have a strange issue. Originally found could not run commands due to all partitions in DEFECT status. Performed CHA/ACT DSSM to restore and within 5 minutes it was back in defect. Started to deactivate partitions one at a time and find that if AREA F is left deactivated all is...

Trying to locate the manual for this unit. Converts 4-wire type 1 signaling from PBX to CAMA trunks for 911 PSAP calling. Can find nothing on the internet other than used units for sale, no mention of manuals. May have also been branded under the name Teltronics. Amcom acquired the company in...

When configuring the APE processor IP addresses there are two values. One is configured in AMO APESU for the IPDA/LAN. One is configured in UBA for the APE to run/retrieve backups, remote analysis, etc. In reading through the complex configuration manuals there is no clear explanation of the...

Attempting to backup the system on CF. Area E, F, and G all copy over OK with DDRSM. Area H aborts with message about being inconsistent. I have done a STA-INIT on all of the partitions many times, I have STA-INIT on A1H1H and done a restart to implement the DBSYNC/LOGBUCH area. I can do a...