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Hello all, I started with a new employer a few months back and we have an Avaya system in place using Audix for voicemail. I used to administer a Nortel system so am somewhat familiar with things I've been seeing on our system. However, I'm still a newb with this system so please bear with me...

Been a while since I've done this. We have a new service desk phone number in place here and it's an external 800 number. We have an NCOS on a lot of our shop floor phones restricted to internal/911 dialing only. How do you or is it not possible to add in this new phone # to this NCOS level...

Hi all, We have CP ver 5 running and for years now, we've had text messages (configured as emails)for those of us on call in IT sent out whenever a new message was left in somebody's on call mailbox. Up till a couple weeks ago, it was fine but for some reason when a message is left, it will...

I am curious to know if anyone has ever bridged their laptop with an i2004 phone to allow the phone to connect to your work network. I use a VPN solution like most when connecting my laptop to work from home. I have the 2050 softphone on my laptop and that works fine when I VPN into work...

I'm hoping somebody has seen this before. I am trying to update a voice item in callpilot application builder. We had somebody record a greeting and it's saved in WAV format. CallPilot version is 5.00.41. When I open the files they sound fine. After selecting import and then choosing the...

Hopefully, this is easy for you guys. Our service desk phone is not hunting to key 1 when it is busy. Hunting is allowed and last hunt key is 1. When you call, it doesn't roll to key 1, just a busy signal so it's not even going to voice mail which is not good. I compared the set to my own...

I'm curious to know what others may think may be happening to some of my extensions. I recently was told by somebody that they could dial some people at another building of ours with no issue but when dialing a few extensions in particular, there was a delay in hearing the ring. I checked...

Hello, just wondering if anyone has run into this problem. We are getting a new Outlook/Exchange environment here. Version is 2010. Some people will get rejections when sending to a person who was just cut over from our notes environment to Outlook. When we check their address book...