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When a user is set to Forward, the email comes through every time. When the user is set to Copy, the phone gets the VM, but the email never comes through. This happens on all extensions and it doesn't matter the email address. SE R11. Any ideas?

Server Edition R11.1 I am unable to get the server to produce a 46xxsettings.txt file when I web browse to http://serverIP/46xxsettings.txt however it does produce it when i go to https://46xxsettings.txt. So it will produce a file when I do the https but won't when i just do the http. What...

We upgrade a server edition customer from 11 to 11.1. Everything was doing great until they started getting these random voicemail pro failures. Voicemail pro would stop, I would have to go into server manager and restart the voicemail pro service. come to find out, it appears to be something...

I figured I would start a new thread as all the other voicemail stopping ones were from 10 years ago...haha. A customer with server edition running on an on site virtual server was on R11 and was having voicemail issues. The voicemail service would randomly stop. Some times it would come back...

Upgraded a SE to R11.1.2.2 and now under web manager I am unable to change user buttons. Anyone experiencing this? When I click on edit a user and then button programming, it just pulls up a blank page. Also, on the Web Manager Solutions page it shows that all the services are red which is...

Upgrading from 11.0.7 to 11.1 and getting the following...

So I see with the latest update we can use "other phone mode" on workplace. Does anyone know if this is available on the mobile client or only the desktop client?

Changed a customer over from using the One-X mobile app to the workplace app. Everything with the VoIP is working fine so far, but they would like the ability to have the app work similar to the One-X app where if they had their cell phone selected as the "source" the IPO would call their cell...

I have onsite system using workplace mobile app, works great. I continue to get a messaging error, which I understand as I don't have or care to have One-X Portal running. My question is there a way to disable messaging so the app doesn't continue to receive this error? I have no need for...

Looks like its UCM night. I have freshly loaded a UCM from a failed upgrade. On R11.1 right now, both voicemail and one-x are operational. The issue I am having is setting permissions for Administrator to be able to copy my old accounts, greetings, names, and recordings from mile PC to the...

Having a weird issue happening. Customer updated their logo, so I am trying to update the logo on the phone screensaver. I changed the 46xxsettings.txt file with the new file's name. I reboot the phone it hits http://xxx.xxx.xxx.xxx/96x1Hupragde.txt and gives an HTTP: 1 0 and then contacts...

Just upgraded and essential edition from 9.1 to 11.1. When calling other systems, their DTMT is not fully being recognized. I can see in system status and monitor they are selecting the correct digits. Another issue, I'm not sure if its related or not... The internal shortode for voicemail...

I am trying to upgrade a UCM module from R10 to R11. I upload the iso through web manager solutions setting, i choose upgrade and it appears to go through the upgrade normal. i even get a message saying its been upgraded with no errors. However, the UCM reboots and when it comes back on it...

R11 SP2 i believe. System is 500v2 and vm is running on a virtualized app server. for some reason, the wave files I have in menus keep reverting back to old wave files. I think it has to do with making changes in voicemail pro client, but not 100% sure. i see 2 files paths with both new and...

First Vantage series install here at our office to mess around with. I downloaded the latest firmware files from support.avaya.com and uploaded them to the HTTP server. I get the following in the http log. 2019-12-03 23:08:29 10.0.0.103 GET /K1xx_SIP-R2_2_0_0_7528.tar - 80 - 10.0.0.41...

I'm new to video endpoints, so sorry if this seams simple or dumb. We have a customer with an IPO R11 that has a DoorBird video doorbell connected to teh IPO via 3rd Party IP endpoint license. The door bell works great with the IPO. They would also like the ability to view the video on a desk...

IPO R11 with Flowroute SIP trunks Inbound and outbound work fine. When I try to forward a call offsite it appears to go through but there is no audio. I call flowroute support and they said it looks like they are seeing the IPO internal IP in the header as the contact and ask if I can make...

We have a customer with a Multitech Fax Finder 8 port that loves it. They have roughly 125 users with individual incoming routes via DIDs on a couple PRIs that route to a group with analog ports of teh faxfinder assigned. They really only use the inbound, not outbound. The only downfall is...

I've had an issue with a Application Server running on VMWare that flakes out. The voicemail half way works, like you can hear greetings, auto attendants, and even sound like you are leaving a message. However the person never gets the message. If the user already shows messages in their...

New customer is having random reboots. Every time it happens, the following occurs... Does anyone know what is causing this? 13:24:58 62934098mS PRN: Biggest pools: -1(-1) 0(0) 0(0) 0(0) 0(0) 13:24:58 62934099mS PRN: Biggest pools: -1(-1) 0(0) 0(0) 0(0) 0(0)...