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  • Users: D41G0N
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  1. D41G0N

    Predictive Dialers and Contact Center 6

    Hi We are looking at implementing a predictive dialer in our Outbound Call Centers (Collections and Telesales). We have invested heavily in Contact Center product suite (CCMA, CCMS, CCT6, CCMM and a Call Pilot implementation is on the horizon). What predictive dialers are available or...
  2. D41G0N

    CCT6 SDK and RCW

    Hi I was wondering how popular CCT6 SDK and the Report Creation Wizard (CC6) are (show of replies?)? Also, if you are using CCT6 and its SDK, what kind of integration you have done? I've developed a web based Power/Auto Dailer that dials a number when they click the corresponding button on...
  3. D41G0N

    RCW no @Report_Data_Range formula in template

    Hi I am trying to Create and Import an Advanced Report (via ODBC) using the Report Creation Wizard in CC6, and when I try to import it, it states that there is no @Report_Data_Range formula defined for the template. I have noticed that under the formulas section, that there is a...
  4. D41G0N

    CCT 5 and TAPI question

    Hi, I need to make an application that dials numbers and then can transfer it (like a predictive dialer). Can i make calls (via CCT 5 or TAPI) but not from a physical set (i'm sure that CCT 5 needs an actual set). I have developed a power dialer (using CCT 5) and we are currently running SCCS...

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