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- Users: prakashmuthu
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Category is not populating for all users in service center
Hi , In Service Center 5.1,If I click the icon System in the screen (Service Management->Take New Calls,the populated list is not showing all the added categories. This happens only when I login as support or sustainer user. It shows all the added categories If I login as an administrator...- prakashmuthu
- Thread
- Replies: 2
- Forum: Peregrine Systems solutions
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Peregrine Doubt
Hi, Would you please provide some guidance as to the use of the "Ticket Status" field in the Peregrine ServiceCenter application? " Does "Acknowledgement" mean that the person assigned the ticket acknowledges having view the ticket but hasn't started any work on it? " Does "Initial Status"...- prakashmuthu
- Thread
- Replies: 1
- Forum: Peregrine Systems solutions
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Problem in SC Mail Notification
Hi All, I copied peregrine production data to test environment. Then I started the SC mail client. notifications were sent to reported users for the open tickets. Is there any way to stop this notification mails? To rectify this problem, time being I have stopped SC mail client. Regards...- prakashmuthu
- Thread
- Replies: 3
- Forum: Peregrine Systems solutions
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problem while connecting service center
Hi I am facing problem while trying to connect service center to my test environment. service center is installed in test environment. I pasted the following text in properties of my desktop shorcut of service center console icon. "C:\Program Files\Peregrine\ServiceCenter\RUN\scguiw32.exe"...- prakashmuthu
- Thread
- Replies: 5
- Forum: Peregrine Systems solutions
