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Hi, I’m running a cluster of MXe 6.0sp3 controllers and we start to use ACD paths. After a call is waiting for 60 seconds and there are no agents available, the call will use his overflow timer, and will be transferred and answered by an ip attendant. The IP 5550 console makes a blind...

Hi All, Strange problem, anyone with the same problem? More change to report the issue at Avaya. I’ve an IP500v2 8.0(42) on a central location. On several remote sides we have around 140 1608 IP phones running version 1.301S. All connected together through an IP-VPN (1:1 vbr-rtv lines). So...

I have a small problem, because I haven't read the manual properly. I have 2 Mitel MXe controllers whit version 4.1 whit data sharing We did a upgrade from version 9 to 4.0 and migrated the database, and to version 4.1 But in the database there were some old references to other cluster elements...

Hello. I have upgraded a site to MCD 4.1 (MX controllers). OPS isn't working anymore. I also use dect 4.0 whit a WMS server and a external call registration software packet. Normally ops made an export of the telephone directory every night and this was automatic imported in the WMS and de call...

A have a problem whit a MXe standalone system. When a DID call rings on a ip console softkey, the attendant transfers this call to a extension. When there is no answer the call gets back on the recall softkey from the same attendant. But when a set a call forward first alterntive on this...

Hello, I have a problem whit the RAD greetings. In night2 a ip device is call routed always to a RAD hunt group whit 1 rad port. There are no call handlings or what so ever programmed on the hunt or rad port. But after playing the RAD i hear MOH. I want the caller to be disconnected instead of...

Hello, I have a problem whit my sip trunk. On my test mx controller i have a 2 channel sip trunk to a Dutch sip provider. Incoming calls are working fine, but when a what to call someone it takes 6 to 8 seconds before the mitel controller sends out a sip request invite message. On the...

Hello, When I want to change a name whit the group admin tool I get a java error in my webbrowser. Rule: 1930 Sign: 3 Error: ‘adduserform.elements.6.disabled’ is empty or no object Code: 0 URL: https://172.20.1.150/groupadmin/eut_extensions_right.asp...