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Anyone using them? What are your results? I have looked and I have not found a way to do any programming for the softkeys...Anyone done this yet? I need to find a new phone for our site. This phone is the closest thing to the DCP 6416 and our phones are starting to fail. I have a new call...

Who's going? I have been the last 3 years and I have been pretty satisfied with the classes and the content. I read that you can schedule a tour through one of the two Avaya facilities in Denver on the last day of the conference. Does anyone else know anymore about that? I know that people...

Since Windows 7 has been widely available to the business community for a few months now. Has anyone used Windows 7 in a production environment for ASA, CMS, IP Agent, IP Softphone, VAL Manager or any other apps? Can you enlighten us on successes or failures? Thanks, gblucas CM 5.2 CMS R14...

I have a situation where I have a remote user connected to the call center via a hard VPN and a 4621 IP hardphone. When the user logs into the queue, she can get calls and all works fine. If she is in Aux-work or After-call-work, calls that go are going to the agent id directly, ring 1/2 ring...

What is the difference between S8720 and S8720XL? I have a couple of BPs giving me conflicting information... gblucas

Does anyone do server interchanges during your production hours? Every once in a while I will have a problem with my NTP source and the time on the PBX will start to drift. It only takes a couple of days and it can get off significantly. I really hate this issue, because as far as the...

I was running a cleanup on my system, so I backed up all my files to an external drive, and reloaded XP Pro. It runs fine until I run the SP3 update, and then the system will boot very slow. It can take 10 to 12 minutes to boot, at times. I continued to run the rest of the critical updates...

I am currently trying to setup VPNRemote on a 4621SW phone. We have a Checkpoint firewall, and we have been able to use different Avaya documents to get the VPNRemote software on the phone, configure the CM4.0.1 and the Checkpoint, and we even can get dialtone from the phone. We essentially...

Is anyone going? There was a suggestion last year to have members of Tek-Tips meet somewhere during the conference. It never happened...So I thought that it would be good to see how we could try to do it this year...(Someone suggested standing on a table and yelling to Tek-Tips members at...

I am having problems getting my 8720's to sync to a NTP time server. I have opened the firewall on the servers. I have setup the NTP time server to sync from us.pool.ntp.org, which is where all of our network servers sync from. I have interchanged the servers, and they sync at interchange...

I have a friend that upgraded to CM3.0 about a year ago, and put in new G650's. He is now sitting on the old MCC and is wondering if he should sell it or dumpster it? He is not that tech savy, so he asked me what to do with it, and I told him I would see if I could find out an answer. Is it...

I would like to be able to have the QA staff be able to call in to an agent in the call center and QA the call. I need to be able to block the caller ID, or spoof the caller ID, so the agent does not know that it is the QA staff calling in. We really want to be able to see how our agents...

Has anyone ever seen where the Meet-Me Conference will just ring and ring, and never answer the call? Is there a limit to how many Meet-Me conferences can be going on simultaneously? I have implemented Meet-Me, to save expenses on using an outside conferencing solution. I now have had 3 or 4...

I have seen attendants setup a couple of different ways... I am trying to redesign the way that ours works, because the previous system administrator has not updated the way it was setup since it was running on V6. Anyone want to give me some ideas? I have 3 attendant consoles setup up and...

I have tried to find an answer to this question in documentation, as well as on this forum. How do you adjust Free Space Allocation??? The only thing I have come up with, is that you adjust Data Storage Allocation (change the parameters that you want), make the available space for the ACD go...

I have times where our main call center queue can have wait times of more than 30 minutes and have 40+ calls on hold. I have other agents that have the skills necessary to take some of these calls, but they are assigned to other skills. Here is what it is doing currently...We queue the call to...