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I have an analog phone on an 81c nortel switch. This phone has the same DID number thats on a 2616 phone.They want this set up because the person answering these calls is mobile quite often. They want to take the call on the wireless phone and be able to transfer the call to another DID...

I need to block an 800 line from being dialed out to on my 81c switch. How can this be restricted in the switch.

Can an 800 line be blocked on an 81c switch in load 90? If so what are the options.

Have an 81c and looking to find out if any one knows End of life or what upgrade would be. We are on rel 25 know. Can this go voip with the switch we have?

I have an 81c nortel switch and was building a phone in ld 20. As I was doing the print of the phone in load 20 the print suddenly stoped. After that I am not able to get to load 20. I do not get a REQ: prompt when entering load 20. It says marp not active and I do not get any further. Any idea...

I have a Nortel 81c switch. I have no symposium or reporting. Can queue information be displayed on a supevisors phone. Ex. Number of agents in queue, calls backed up in queue etc.

With MCR assigned to phones how many calls can come across this line to other phones with the MCR key on them at the same time.

I have a route data block set up to dial and make an announcement on speakers to another building. How can this be changed to only allow certain phones to be able and access this code when the code is dialed?

I need to know the steps to build a ran route for music. I believe its on a universal trunk card and you use ld 14 and 16. Can I get more details.

I need to know how unr vs ctd affects a phone. I have been used to using unr on phones and cfxd. Do I need to change all these phones back to ctd for any reason?

We have Octel visual messenger off an octel voice mail and a Nortel switch . We recently went to Active Directory from Novel. The machine name was also changed. Does anyone have any documentation to reconfiguire the visual messenger server? Please help.

I have a queue that I want to over flow to a mcr key. I have been having trouble getting this to work . This is a nortel 81c switch wiith sym or call pilot. Can some on help? REQ prt TYPE acd CUST 0 ACDN 2431 TYPE ACD CUST 0 ACDN 2431 MWC NO DSAC NO MAXP 15 SDNB NO BSCW NO ISAP NO AACQ NO...

I implimented an octel menu with 3 options. This is a Octel 250. The call comes in through an 800 line and is programed on a nortel switch 81c. The number is a phantom and points to Octel with direct call forward on it to octel. When a caller enters one of the options a message says please hold...

I have 2 queues . I want to have queue 1 overflow to queue 2 or a multi call line. Is this done with IFDN in the queue? If so do all agents need to be busy for this to happen? Is there something else in the queue that need to be set for this to happen. The queue is set for ncf to voice mail.

We have Octel voice mail. We also have Nortel 81c switch. I built a menu on octel and have options to go to 2 queues. When the call goes from Octel menu there is a delay and you have a message that says connecting as well. I don't know much about Octel . Ive worked with Meridian before an this...

I have an 81c with 1 acd que. When an agent logs into the queue now when he presses the agent ID button in takes him right into the one queue we have. I want to allow Multi Queue logins with different priorities. What can I check in software?

We have a nortel switch with an acd queue. If an agent leaves there desk and dosn't logout or go to not ready. A call will come to the queue she is logged into. I know you can force that user to not ready or make busy. What option in load 23 do you use for that? Thank you.

I have a Nortel switch with Octel voice mail. I have an extention that keeps having there message light coming on if they have no mail. What can I look at on Octel?

Can someone tell me what can be used for ACD reporting? I've used Meridian Max in the past. I know symposium is available. Are there any more options for a small call center.

I have a remote carrier thats coming up with errors. Ive tried staing the carrier in load 33 but I keep getting RDP 005. This error is not in my book. Is there another load I should be using to stat carriers.