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Hi. Our BCM50 6.0 has been acting flakey. It looses connectivity to our network so we cannot access it via BEM. We have to reboot the system in order to regain access. We have applied the latest System Smart Update, 17.201304-1 dated April, 2013. We cannot find any newer updates. The Alarm...

Hi All, A customer of ours has a BCM 450 that was upgraded from a 400. The unit failed last week and we've been asked to replace it. They have a PRI with 48 digital phones and 72 IP phones. The customer wants us to replace the main cabinet with a new BCM450 R6.0. The SysID on their new BFT...

Hi All, We have had several customers whose BCM 50 systems have "failed" by going into a reboot "loop" or continuously rebooting. We have treated these systems as completely dead and we've replaced them. Even a few reboots by unplugging the system for 10 minutes doesn't work. But I'd like to...

RE: BCM450 1.0 with 120 IP Client licenses and 120 11xx-series phones attached. No Digital station ports or devices. We just applied the two patches listed below to the system. BCM450.R100.SU.System-016.201110-2 BCM450.R100.SU.Desktop-008.201112-1 After rebooting and waiting 1.25 hours, system...

Are the newer 7439 and 7449 phone backward compatible with older DM controllers and base stations? Are there any settings that have to be changed or other tricks to registering them with an older system? Thanks, -Jim

Can I migrate an old BCM 400 3.6 to the latest BCM50 6.0 and take all the keycodes with me? Thanks for any help, -Jim

Hi All, We are finding more companies who use Apple computers for which there is no direct Unified Messaging client to interact with a BCM. I was reading an "old" (2007) "Product Brief - Nortel CallPilot Unified Messaging" on the subject and found this: "The My CallPilot Web interface...

We have an old, rarely used laboratory BCM 200 that has disappeared from our network; It's IP address can no longer be reached. We connected to the BCM with a laptop using a serial to USB cable and a null modem. Running PuTTY lets us login with the default password but results in the Nortel...

We have a customer with a BCM 400 Rel. 4.0 that we recently patched and updated. They have apprx. 70 digital sets and 6 remote IP sets. They have ten users of FAX Messaging on XP PCs from when we installed the system in 2007. Now they are upgrading all of their PCs to Win7 and there is no Win7...

Hi All, We have installed only a few BCM 450s so far and have not yet used an FEM. We have a customer with a fully expanded MICS, including a DTI card, who would like to migrate to a BCM 450 Rel. 5.0. Page 34 of the BCM 450 Rel. 1.0 Installation-Devices manual states the following: "Clock...

Hi, We have a branch office with a BCM50e, main cabinet only, recently upgraded from 1.0 to 3.0. We eventually plan to network it with the BCM50 3.0 in HQ here, hence the SIP trunk. It is configured with: 4 Int Digital Sets 4 Int Analog Sets 4 Int Analog Trunk 4 VM seat 2 UM seat 1 Fax...

Hi all, We're trying to configure Fax Messaging on a BCM 450 Rel. 1.0 with a DTM for a PRI, 40 digital stations, 40 Voice Mailboxes, a FAX Messaging keycode and 6 Unified Messaging seats. This system is for a customer with 40 users. 6 of these users will have separate DID numbers for their...

Hi All, We have a customer with an old Nortel BCM1000 Rel. 2.5. They want to upgrade to a BCM450 and bring all of their existing Keycodes with them. We have the NTAB9949-50 S/W Upgrade Kit to go from Rel. 3.0 to 3.6 and we would plan to purchase the 3.6 to 4.0 upgrade in order to facilitate...

We need to specify a new phone system involving 6 locations a follows: 1 BCM400 (or 450) with a PRI and 20 stations 3 BCM50s with 7, 8 and 10 stations 2 BSR222 locations with 2/3 IP phones. The desired call handling: All calls to come in to the BCM400 (or 450) and to be distributed, via...

Hi All, I could use some help with a minor issue here. A customer of ours has a MICS 6.1 with a Call Pilot 150 2.0 with M-series phones. They subscribe to a "call accounting" system from Verizon which requires that a 4-digit code be entered after a tone which is generated, whenever a...

On a BCM50 3.0 with DTM, DSM16 and 8 VM seats, (no Contact Center, yet) CCR is configured to send Sales calls to a Hunt Group so that any of 6 order takers can take the call. If all 6 people are busy, can CCR be configured to dial out to another destination so that an answering service can...

This project is coming up in August so we're trying to prepare. The system is strictly digital - no VoIP, yet. We will be replacing the main and expansion cabinets with new ones (maybe the redundant versions) and re-using all of the MBMs which are: 1 DTI 2 DSM 16+ 1 32 DSI 1 16 Port Digital...

Hi All, I need some help restricting the outgoing Caller ID information on a Norstar MICS NA 6.1 with two PRI circuits and apprx. 80 stations. Our customer needs permanent, system-wide name and number blocking for all calls made from all stations on the system so that their company's identity...

Hi All, We need to migrate the keycodes from a customer's BCM1000 (2.5) to a new BCM400 (4.0) that they plan to buy from us in a few weeks. Their former IT guy recently left the company and the new guy hasn't found all the files yet. We need the System ID in order to check / migrate their...

One of our customers objected to upgrading their old Norstar phone system with the following observation. Is this still the case or does the BCM 4.0 integrate with any version of MS Exchange? Any changes on the horizon? - their planned replacement is still 6 months away. "Nortel systems...