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I have a 5312 set that has been replaced twice, and is locked. Have released it in maint, but after answering call, reverts to locked status.

GM mailbox name has highjacked the operators default mailbox name, so upon cfna or dial "0", you get the GM name instead of "you are being transferred to the operator". Checked all fwding and re-routing.

SX200 ICP general manager's recorded name for his mailbox has "highjacked" the default "The operator" when transferred to same. So when I reach the AA and dial "0", I get "you are being transferred to: "Adam Johnson". CFNA system wide is met with same.

Have a couple 5330 sets that stopped ringing on CO Line keys, but will ring when someone calls it's extension. Also no blinking line key light either, so not volume.

I have a controller with issues, won't boot up, just cycles. Suspect software problems. I have a boot disk I want to use to clean out the database. Does the boot disk go in slot 1 or 2, and should I leave the compact flash installed, and if so which slot?

Replaced sys id button on AX Controller and entered new MOSS and password. Everything is up and working, but every 2 minutes (reading logs) it cycles from old sys id installed to new sys id installed. Also Major Alarm, but all devices available in Alarm thresholds. Any advice?

I have 24-09 set for pilot of hunt for CFBNA for 3 phones. They go to the main greeting instead of their personal mbox. Going by customer's word here.

I thought I remembered how to do this, and I've tried 24-09 9+ and also to a virtual fwd all and rna with 24-02 timer set to 1 sec. Just rings and doesn't forward,and eventually goes to voice mail

Setting up the auto attendant in a hotel. 6 copper trunks. Console is in day mode. Auto attendant will not answer unless I assign the pilot in form 14 N1 Mode. Checked tenant interconnect settings, had the attendant put console in night, then back to day. Stuck in night mode.

I have a SX200 AX controller with 8 IP sets on the switch (Hotel). I started receiving complaints about the voice mail seizing up, not answering. Maintenance logs show iPVM errors at exactly 2:08 in the morning, and wont allow the voice mail to work until I do a re-boot. Went on site to be...

How do I program an existing extension as a virtual on another extension without using a physical button?

If I call the company from outside, the auto attendant answers. When I dial an extension, the called party must say something (like hello), then there is a beep to the called party, then audio cuts through. Unscreened transfer. Also, in MB 24-02-02 is set for ringback, but I get silence when...

New SX-200 AX Controller. 4 24 port ONS, 3 4x12 port Combo cards. Switch does not recognize the 1st4 nor the last 4 slots. Any ideas?

PMS interface. When a guest is checked in, a call transferred will route correctly. If not checked in, the call rings the allotted time, then routs to some random recording a technician put in before it says "I will now transfer you to the Hotel operator". How did he jump ahead of the canned...

Motel has console and admin phones tenant 1, guest rooms tenant 2. Form 19 tenant 2 is set for day= 572 (LDN on console), night 1= sc001, night 2=sc001. Speed call 001 is routed out and dials the main number, which is then answered by th AA, and gives the guest night instructions, as there is...

Can you change programming access passwords on the IPK, IPK2?

OK, where did they hide the call forward no answer timer on the IPK 2?

New install with 1.5 software. I have two digital sets with two trunk keys assigned to them only. When you dial local numbers on the trunk key, the audio doen't cut through to the called party until after you dial two digits (like it's waiting for account codes). Account codes are disabled...

Anyone know how to interface an EZ-announce RAD to an analog sx-200?

Wondered what some of you are using to remote to mitel switches. can't seem to get procomm plus to work with windows xp.