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Hi, NEAX IPS 2000 PBX and MATWorx32 Station Assignment: while the few of us can manage this as is, we are very much beginners when it comes to improving functionality. We are running out of currently usable extensions for phones as company continues to grow. For example, station's 3340-3350 are...

I currently have 100% windows shop and run Arcserve 11.5 SP2. The management would like to look into ESX server, so I would like to know if there is a linux agent for Arcserve - Windows??

I have labels that print from Clientele. However for one user the labels print on regular paper and the wrong printer. for another user it prints on label printer. How does Clientele know which printer to send the job to?? Thanks.

Since installing 931836 and 931667 for the daylight savings time updates from MS, I noticed that all emails are showing a received time of 1 hour ahead. However when changing the time zone to an un-patched zone, the times in outlook are corrected. Has anyone else seen this, it is hard to believe...

From time to time our IVS 2000 becomes out of sync from the pc time that MAt worx is loaded on. Is there anyway to keep this time more in sync?? Thanks.

I am new to the company and tasked with getting an offline version of Clientele working. I have managed to import the data from the SQL 2000 Db into Access, created a ODBC connection pointing to the Access db, but I get a "SQL binding error 3151: ODBC connection to <db name> failed" The company...

I have 2 remote users who connect through a site2site VPN between 2 SonicWALL devices. I am to get one phone to connect but not another, I get DRS connect timeout error. Has anyone seen this before???

Currently we have day/night mode switch according to the system clock. I need to change it to manual attendant change via a soft key. I have found CM08>244 and CM08>245. Currently they are set to 0 and 1 respectively. Other than the soft key assignment is there anything else I need to change...

I have setup two new extensions using the IPS 2000 command manual and with tips from this forum. These extension are able to login and receive calls from the pilot in Call Centre Worx. However the problem I am facing now is that the incoming calls from the pilot is not being tracked by the SMDR...

I have IVS 2000 with Call Center Worx. All agents are setup with the same split and skill level. Recently we have found that the first agent in ready is not always the first to receive a call from queue. The current agent queueing method is "longest available", then "longest idle". It seems...

I am really new to NEC systems. My company has IPS2000 with NEAX AD-40. We have an extension that is not forwarding to voicemail (internal and external calls) after a certain amount of rings. Using CAT mode, what commands should I use to check this??? Thanks

I have a NEAX 2000 IPS with IVR. It is setup to for callback in a call center situation. Recently when caller selects the option to leave a number it rings busy. When I call the extension directly from my phone it gets transfered to another extension. How can I rectify this??

I have been tasked with cleaning up after the last IT guy and change the username scheme. ADSIEdit you can edit the required attributes, howwever we have a GPO that redirects the mydocuments to a server location. Once I have changed the username AD attributes the folder redirection still...

Hello, I am new to MIS role as well as IPS2000. I have got the IPS command manual but all my phones have Dterm 16d, but the manual only specifies 32D. Where can i find the CAT Key assignment for 16D. Thanks everyone.

I am pretty new to this system, but thought I would try my best. I have NEAX 1000 IVS and have setup monitoring soft key for 2 login IDs. The service restrictions in MATWorx32 is setup like , A: 14, B: 14, C: 15 in Station assignment. Firstly does anyone have a list what these codes mean...