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Customer has MICS 7.1 and a CP 150 with 31.10.37.22 software. The outside callers is entering an extension and sometimes the voicemail is sending it to the wrong extension. This is not all the time. I have never seen this issue. Any ideas?

Have a customer with a CICS 2.0. Installed the CI card, programmed the extension to show the caller id. Let the phone ring at least two times and caller id is not showing. Also let it ring at least two times and hit feature 811 (no caller id). Im thinking the service from the provider is not there.

Recently install a CP 150 (had a Flash) and the customer is annoyed by a tone that's coming thru the phone if a call goes to voicemail (user does not answer the call). Does anyone know how to turn this off?

Got a customer with fiber between two buildings. Have the fiber module extenders hooked up and working. At the second building, the lights are not lighting when receiving a voicemail. The light flashes if someone calls the extension. Any ideas?

Got a customer that is using NCH's IVM software to their people call into to leave a message if they are not comming into work. The company is terrible to work with, so they are looking for an alternative. Basically they want a device to answer the call, leave a message in a voicemail box (not...

Got a customer with a MICS and a T1, getting Alarm 73. Anyone know what this means. Thanks.

Have a customer that is trying to call a long distance number and on the display, it shows "unalloc num" (without quotes) and then a fast busy. The phone is not restricted and the customer recently changed there PRI service to a different one (within AT&T). I know its the carrier causing this...

Customer has Rel1/T1, 6-port combo card and a 24 channel T1 connected to the system. First 12 channels are programmed for DID (incoming) and 13-24 E&M (outgoing). I can make outgoing calls, but the outside receiveds a busy when trying to call in. On the DTI card, the in Service led is green but...

I thought there was a feature that would show how long you have been on a call with someone?

MICS w/7.1 software. Trying to change the Distinct ring on a line (either Target or Trunk). If I change it 2/3 or 4 and go back into programming, its back to default. Any ideas?

Can Basic Call Center be added to a CP 150 if the MICS has a PRI in it?

Have a CICS that was having problems with lines 1-4 (you call into line 1 and 1 and 4 answer and nothing). Anyway, moved the lines and the trunk card to the second slot. Lines 31-34 are working fine, but the aux ringer option is not working. I don't know if its the Bogen TG-4C thats not working...

E&M cards in both MICS's. Both sides were able to call each other until last Friday. Got onsite to find some programming was messed up on the side that cannot call the other side (Line Pool assigned to Dest Code was Pool A and not Pool O). So I then realized the route assigned to the Dest Code...

Got a customer that has 3 Norstar Polycom conference devices that when unplugged and plugged back into the system will either take a long time to start working or doesn't work at all. I brought a test MICS with me and all three come right up on the system. The customer has reset the phone system...

Got a customer with a MICS/PRI. If they start a long distance call with the handset, dial the account code, the call goes through. If they start the long distance call handsfree, enter the account code, the call does not go through. Before December (when the carrier fixed another problem) this...

Does anyone know where the input from the MICS trunk card goes into the valcom? I don't have a manual and can't find one on the internet. Thks.

If I don't care to keep the programming and want to go from a 1.0 to 7.1, do I do the startup and wait the five seconds and pull the power?

Does this system support Caller ID? NT5B0508 3X8 DR5 Rel 01C (H09) 0400929445

Is ports 13 & 14 opened up to be used for Station Modules? Can't remember.

Had a customer that had 2 Call Pilot 150's (one for voicemail and one for Enhanced Call Center). I have the Enhanced Call Center Call Pilot 150 and want to know if I can use it as a regular voicemail? Thanks.