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This was working on a different user in the past and I had changed it to a different user which I thought had tested good but months later the customer said its not working and doesn't know for how long its been like that. So now I'm in, testing it and it seems to work (via system status) but it...

Perhaps this is a quick question...why might a user on a digital set (5420) when picking up the handset to answer the call HAVE to choose the ringing line (a=) to answer the call? This happens 2 to 3 times a day from what they are saying but all other calls that come in to both receptionists...

I have just one user who cannot be accessed via dial by last name, and all other users work. The customer verified the name is correctly spelled, but upon 2 hrs ago the name was wrong and he changed it and it still doesn't work. I had him restart the voicemail pro service from the services...

IP403 - Admin Version 3.1 (65) Customer called in explaining that they are intermittently experiencing an issue with incoming calls to their DIDs. Apparently, about 5 times a day (increased since the past 30 day) a caller calls in and the phone doesn't ring at the desk (no audible ringing) then...

Currently I have a Hunt group that plays an announcement right before it rings the group, is there a way to set this up so the announcement can be played during the hunting process? If so, how is it programmed? Thanks in advance!

IP500 - 4.2(11) SC:#600 TN: 13121234567# Feat: Dial LGID: 0 I have 8 of these shortcodes in the ranges from #600-#607. They have worked in the past but they stopped working about 2 weeks ago. When the shortcode string is dialed completely the display shows "unobtainable". I looked for...

Magix system with Merlin Messaging: I have an operator extension of x4555 and an personal ext. of x4552 that primary covers to the operator phone. As of right now, if I leave a message for x4552 there is NO notification and it ends up in the general mailbox (9991). I just left a test message in...

As far as backing up and restoring the configuration, what is involved? I've backed up the config. and tried restoring it on a Messaging r4 and it said restore complete, all was left was an automatic reboot in which then the card became stuck in the boot process..

This company has a Partner R7. Right now all 8 lines ring all 5 phones and no AA is used. Now at 5 or 6pm the provider has a interface for user's at the company to set remote forwarding options. So it forwards the MAIN line to 1 number. The company would like to forward through the Partner...

Once in the AA at Night, callers are complaining that when they choose the dial by name *2, they enter their contact's name and then hear the name from the extension owner's voice...at that point calls should ring to the associated phone then into the vm box, but instead callers are being...

I'm trying to dial-in remotely to a site via SPM software and when transferred to *10 I hear a LOUD modem sound and then it cuts off a second later, and I do not get connected. Apparently the employees at the site are hearing this LOUD brief sound through each of their phones, when I get...

How do i turn Receive Voice Calls: On?

I'm not sure if this is too general of a question but...with the addition of a second T1 (company has approx. 30 phones) can that eliminate the use of a 800 DID card with adding a 2nd T1 or 100 DCD card?

Do the new Partner 34D phones fully function on old Partner ACS Release 1???

Magix 2.2 V7.2 I have a non-DID ext. in the copy room that needs 2 shared sys acc buttons and the phone is a 4406 D+. I originally had problems adding the sharsysacc button so i made them cover buttons. Customer didn't like, so i tried changing it to sysacc buttons again and it worked instead...

I'm installing a brand new 509 proc R7 with a large messaging pc card. I assigned ext 78 and 79 in hunt group 7 and have access to vm when i Inter-777. I tried entering in the administration login and password of 0-login, 1234-pass, and its saying i entered the wrong password! This is a brand...

According to the customer, it worked before, but it is not now. When the caller reaches the AA at night, they punch in their desired ext. to reach, then it goes to the mailbox of that ext. because its after hours. So callers would hit 0 to go back operator. The customer claims once it rolls back...

Is a polycom conference phone compatible with the latest release from the Partner? If so, how can it be set up?

It's becoming a bizarre issue, I'm running off an IP500 V4.1.9. Both hitting the redial button twice as well as hitting redial and then choosing the number both come up with "incompatible" on the display. Internal numbers work fine. I have "91" in the prefix field in the manager, but I dont...

I have a DID (4656) that needs to ring 4 phones/extensions in the group AT THE SAME TIME. The members in the group are non-DIDs. Whats the best way to set this up? I tried building a hunt group and adding the members in, but I'm only able to ring one phone in the group after calling the DID...