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IPO 412 Both IP Manager and Voicemail Pro on same server. I thought this might be a problem but up until now it hasn't been. All of a sudden when an ACD agent logs off their phone and goes to NoUser, if someone tries to dial their extension it just rings and rings. This is only affecting...

I keep getting this message in the Delta Server Events. I know I am over the amount, what I would LIKE to know is what problems could I encounter because of this? Thanks

Is there any way to link multiple hunt groups to one enable/disable button on the IPO 412? We have 3 hunt groups that are essentially all the same hunt group except that we use different phone lines to report the source accurately. I don't want to have to make 3 different enable buttons for the...

Now, the stupid part of this is I believe I've had to deal with this problem before and I can't remember what I did to get it to work, but when I try to install Call Center View on a new computer, upon startup if I make a new profile it won't allow me to set up anything once in. On the computer...

So for the weekends I have to make super logins that cover all the necessary hunt groups and when agents come in they can just log in to those. This way I don't have to keep adding and removing them from hunt groups, and I can't trust them with Hunt Group Enabled buttons. Is there any way to set...

Not that this is a huge deal, but in order to validate the credibility of the information that out IP412 is giving us, I have to ask this question. Why is it that when I'm looking at the Agent Activity vs. Agent Activity Trace reports it gives me two different times as to when a particular call...

This doesn't make any logical sense to me but what I'm hearing from people is that they can't get a call through depending on where they are calling from, or that is what I'm gathering anyway since when I test the lines I can get through just fine. Is there any way I could be inhibiting call...

I know there's supposed to be a VB script for this (which I am not real familiar with) but is there an easy way to automatically forward voicemail coming in to one hunt group to a different destination mailbox? If not can I get some quick pointers on how to implement the VB script? Thanks.

This is about the strangest thing I have ever experienced and it's happening right now. I have the IP Office 412 v3.1 Basically, I can call out to some numbers (pretty much any long distance number but only certain local numbers), and if anyone dials our DID numbers directly, they get a busy...

Is there any way to fool the IP Office 412 (3.1) system into thinking it is getting an internal call when it is actually getting an external call? I ask this because I want to set our agents up so that it automatically picks up after one ring by hiding an internal auto answer button in the back...

Currently the system is set up to ring back a person after they have been on hold for a certain amount of time and then drop into their mailbox if not answered. How do I disable this function? I haven't been able to find it anywhere. Thanks

This is an issue I've been dealing with for a while now, and I can't help but think it is impeding business but basically when I look in Call Center View I notice that our main reservations group has no calls lost but the Voicemail group has a ton of lost calls (and some answered ones). I guess...

Is there any way to dedicate a line to an extension so that nobody else can use it regardless of how many calls are simultaneously happening? Currently the only fix I have is to start from the bottom of the line IDs (i.e.-Line IDs 801 through 823, so use 823 upward) but if enough calls come in...

I've started to monitor the agents a bit more closely using the Call Center Biew and I'm noticing that calls will ring to their extension sometimes and then they go back into ready mode and the call is logged as Refused - External. I'd hate to think they were intentionally dropping calls but is...

Is there any way to set up the internal auto answer so that it is activated upon login? Thanks.

Looking at the reports today, seems a bit weird that I have 23 calls answered by voicemail and 36 lost by voicemail. I thought the definition of a lost call was "Not answered by an agent or voicemai". So if a call is not being answered by an agent and hitting the voice mailboxes, where does it...

I can't seem to see why I can't set the CallListen shortcode. I followed the instructions in the IP Office help wizard to the T and still when I try to do a call listen it keeps rejecting my call, regardless if someone is one the phone or not! Please help...again :) Thanks

Is there any way I can combine the internal auto answer with a whisper so that the agent does NOT have the choice whether to reject the call, instead the call gets patched through immediately but the whisper does advise the agent of what type of call is coming through? Thanks.

Anybody know the most common reason why the speed dials on Phone Manager do not show the status of the user i.e.- it looks like everybody is idle and freed up with no messages. It's working fine on several PCs but I just can't get it to work on this one. Even tried reinstalling it a couple times...

While I can do this individually by agent activity, we are looking to report on all outgoing calls made during the day with who they were made by. Is this something that I can do already in CCC reporting or am I going to have to break down and buy the Crystal Reports software. Thanks for your help