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we are logged in remotely to a TS server and we can pull up the witness web application - log in and see the recordings we even saved a recording as a .wav and was able to play it back and listen to it however, we do not hear anything when it is played back through witness's own playback...

We are trying to upload some TSAPI license files but unfortunately since inheriting this system, i have no idea how to log in to this server. Sorry, I do not know what version it is either. Our business partner and avaya also has trouble getting in. I am not able to get in via...

we ran out of DIDs in range 15xx our telco offered us more in the 14xx range same prefix i added this to our dial plan and into the incoming call handling treatment but i still get a fast busy checked with telco and its a programming issue on our end what am i missing? i know this is a...

hi there it seems that the customer side recording is always lower than the agents side. there are obvious reasons for this, however, is there a way to increase the customer side recording volume through the application? thanks in advance

the system is still recording but live monitor stopped working.. checked all station configuration and settings - nothing has changed just live monitor does not work.. any ideas what else to look for?

is there a way to allow people leaving messages an option to re-record message, play back message, and approve the message? this is on an audix lx system - we are trying to setup a hotline for people to call in and leave information but it seems when you press #, the options are very limited...

Ok, I checked my other agents, compared hunt groups and vectors.. How come I have this 1 agent in this one skill that always goes back into AUX after each call? That agent does not revert back to AVAIL automatically.. Oh.. happy holidays [rednose]

I am really baffled, our main line, has a time of day coverage setup and is setup with TN 2 - which places our corporate on hold music - but everytime you call it, and then it routes to the coverage answer group and all those stations are also on TN 2 - when they place me on hold I get TN 1...

we have 1 user, same cover path as everyone else.. however, once every few weeks, his phone just rings but doesn't go to voicemail is this a voicemail issue or something going on with our S8500? to fix this i just busy out and release his station and then it starts working again. any ideas?

I checked the documents for definitions for abandoned calls but somehow I'm missing something. We have available agents staffed, we see the call come in but we still see abandoned calls? Where exactly would it be considered an abandoned call for a particular skill? If they hang up in the...

This morning, our CMS system overheated and shut down for about 5 hours due to the A/C failing in the serve room. Is there any way of getting that call data from our S8500 server? Is that data gone?

is there a way to transfer a call that is answered from a bridged appearance? It seems we are not able to do that? We don't get a dial tone when we hit transfer or try to place the call on hold. You can still transfer on the original phone just not on the phone with the bridged appearance...

any ideas? rep transfers call to supervisor, then hangs up after supervisor answers, the system is not recording the supervisor side? supervisor are set to record as well, just that transferred calls are not getting recorded. which setting is it? contact store / witness 7.3

is there a way to skip the defaul greeting in voicemail and just hear a beep? so in a vector step.. messaging to skill xx extension xxxx all the caller hears is a beep and can leave a voice message right afterwards. [surprise]

when you goto the call log screen, i see the 10 digit numbers in the missed, inans, or outgoing. the question is when i select the number and click on the option to call, it does not dial the 9,1 but goes straight to the area code and that always fails? any ideas? [ponder]

Is there a way to record the "#" tone? Seems like everytime you press that on even an analog set, it tells the system to stop recording. I'm trying to record 22# but only get 22. I looked around the system for that # sign for announcements but no luck.

I programmed a messaging to skill (audix) and then the VM extension. However, when it goes to VM, the beginning of the greeting is cut off, by about 2 seconds.

I have a DID number that is routing to a VDN but not sure how. I tried to list usage that extension but nothing shows up. That DID extension is no where to be found? The last 4 of DID is 1596 and VDN is 4162. Any other places that I can look into? [ponder]

is this possible? I setup IP agent in telecommuter mode - phone type 8434 and abbrv-dial button but does not show up in IP agent.. help?

I setup an IP agent - for telecommuter mode - phone type 8434D, and assigned a work code button. We have after call and aux work mode but can't find where we can enter the work code?