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Hi eveyone! Can you help? I've got a call flow in VM Pro that checks the usual open/close days and times. If the condition matches a closed parameter, it goes off to a generic action with a .wav that says 'we're closed, please leave a message...' If the timer is open, it just transfers off...

Hi all, I've got a 2K server that I need someone to access for support. I've setup an AD account. But when this user tries to RDP onto the server he gets this error: 'You do not access to log to this session' I know on 2003 server, there's a list of allowed users for RDP, but cant seem to...

Hi all. Is there anyone who can help? I've got an Avaya IPO 412 with a VCM card for VoIP. I also have an ISAand a a Cisco PIX firewall. I use Phone Manager Pro on a laptop for the call managent. To connect to the Avaya I use the Cisco VPN client software. I had this working for a year...

This is gonna be a long shot, but here's hoping... I've got the CCC Reporting tool, I'm not that impressed with it, it's never given us accurate stats on our various groups, but I really need it to work for me this time! I need to get some stats of the top twenty number or most frequently...

I hope someone can help with this... Initially, I thought this couldn't be done, but there must be a way of getting round it. I need to send all calls from Voicemial Pro to a mobile, which I can do. But, I wonder if there's a way to make the call goto a second mobile if the first doesn't...

Hi all, I got VOIP working about a year ago, now it somethings gone wrong... I've got an IPO 3.0.56 using Phone Manager 3.2.12 for VOIP. When I connect using VPN (Cisco client to PIX) I can get PM up and working, I get all the directories and features etc, I can also make a call succesfully...

Hi eveyone, Can you help? I've got an IPO 412 V3.0.56. I need at the moment i'm witholding our number. But now, i need to present the users DDI when they call out. I've added user short codes to my test phone: SC: **N TN: .s<my DDI> Line Grp ID:0 Feature:dial Now this kinda works, here's...

I've got an IPO 412 V3.0.56 I'm trying to get the DDI of an extension to be presented as the outgoing CLI. I've various combinations of the following: SC: . TN: .s<DDI number of this extension> F: dial But, it either witholds the number anyway, or just presents the main bearer. I've got a...

Hi all, I know there's a way to do this, just can't quite get it... I've got a group with queueing. This goes to a group start point in Voicemail Pro with the queue & still queued entry points. But, I need to have an option when the caller gets to the still queued point that gives the caller...

Hi, I'm trying to add some simple (or so I thought!!) conditions to an existing call flow in VM Pro (3.0.19). It's for the Xmas open & close times. I've gone through adding conditions and to these conditions I needed to add elements that contain 'calender' and 'week planner' entries. Both of...

Hi all, I'm trying to schedule a couple custom reports i've made in CCC V5. I just can't seem to find where to set this up to run weekly and either email me or just dump it somewhere where I can get to it when i'm ready. Doeas anyone know how to setup report scheduling on CCC V5? Thanks...

Hi all, I've got a call flow, where, if you know the extension you require, just press '1' then the three digit number, this then transfers you to the ext, easy so far. But now I need something that checks for both '700' and '701' entries. If the caller selects any one of these extensions...

Hi everone, I'm using Phone Manager 3.0.16. IPO 412 Version 3.0.56. I'm trying to get VoIP working, but here's the problem: I'm connecting to the IPO using Phone Manager over a Cisco VPN client, so far so good. I can select the VoIP extension and make & recieve calls. But, these calls only...

Hi everone, Can you help? I've a IPO 412 (ver 3.0.59) and a Ciscp PIX firewall that connects to another office. Now, the VPN tunnel is permanent (Cisco router to Cisco PIX). I can ping the IPO from the remote location via the VPN...so far so good! But, when I launch Phone Manager and try to...

Dialling from VM Pro -------------------------------------------------------------------------------- Here's one for you... I'll be getting certain calls to go to an auto attendant in VM Pro. Once in there, the caller is asked to enter a 3 digit number that is know internally as various...

Hi, Is there a way of setting up the alarm set facility in Voicemail Pro, where an alarm will call several members of a group, each and every day at a set time? Any tips? Thanks, G!

Hi, I've setup a simple, effective menu option module in Voicemail Pro, that sets and tests user variables. This is so managers of various depts can put their groups into 'override'. When set, the call flow in voicemail pro tests the variable, then sends the call to a repeated message to say...