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I have a client with a MICS running 7.1 and three Pri circuits. They have been having a problem with incoming calls for about a month and a half. I have swapped out the DTI cards, replaced the software and the problem is still there. The carrier did some more testing over the weekend and came...

I have a client with a MICS running 7.0 and three pri circuits. They have been having problems with callers getting busy signals but only when they call 800 #'s. I have swapped out the DTI card and replaced the software. The lec says the problem is in the switch and has convinced the customer...

I have a client with a 200 ICP running 3.1.0.22. They have a local PRI for incomming and local callin and a L/D PRI for L/D calls. They also have 10, 800 #'s. Eight of them ring into ACD paths and the other two point to their main number. The problem they are having is that a few times...

I have a client the has a MICS running 7.0 XC software, three pri circuits, stand alone NAM and stand alone ACD NAM. Incomming calls to 800 #'s intermittently get a fast busy or a message that the call cannot be completed as dialed. If they call the local DID that the 800 points to the call...

Does anyone know if there is a defrag utillity for the hard drive in the nupoint. I have a customer that is telling me that the voice mail is running very slow. When you press a key to listen to messages it takes any where from 3 to 8 seconds to respond. I had him do the offline verify to...