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  1. RickatReplay

    Getting CheckSum Error in Logger Files (688)

    After we replaced a CPU card for a NIC problem, we now get "CheckSum Error on Logger Files (688)" on Supervision. This is an old 8.7 logger, due to be replaced this year. When we run logger test from Supervision, it reports "CheckSum errors on the interface". But,it seems to be recording OK.
  2. RickatReplay

    Pulling Reports by group, Results reflect current groups

    Legacy 8.7 system been in use for many years. When we pull reports from old periods, results seem to be skewed because agents that were in groups 3 years ago are now in different groups. The results seem to refect the groups those agents are in now. Not when the evals were done 3 years ago. Does...
  3. RickatReplay

    8.7 toolbar Evaluater spell check error

    Getting "cmdspelling_click error 0" on some workstations, spell check works fine on the Supervision PC. Have tried reloading to no avail.
  4. RickatReplay

    Floating point divide by zero error when I play a call

    Had to reinstall Nice tools on some Win 2k workstations. Now they get "Floating point divide by zero error" when they click on a call to play. I know I have seen this years ago but don't remember the solution.
  5. RickatReplay

    Adding Users using uploader, not much documentation available

    I would like to use the uploader application to add a large number of users. Does this applicacion overwrite existing users or just add users? How does it handle duplicates?

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