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Hello All: We are using 3904 phones with Plantronics CS-50 headsets to answer phone calls and we have a radio system which is totally separate from our phones. We are updating our radio system to digital and they want to use the same CS-50 headset to answer both the 3904 phones and the radios...

Hello All: We are running My Callpilot version 05.00.41.143 on an older server and I am wondering if this can run on vmware. If so what do I need to do. We think that keeping the same server name should alleviate any problems people have connecting to My Callpilot. All thoughts would be appreciated.

We are on version 7.0 and I have read the "THREAD 798-1653282" which explains a manual method of updating the directory. This is what I have been doing and it works - sort of. I am avoiding Subscriber Manager as our Provider says it does not work that way anyway. However, my problem is - I...

Hello All: We have just converted our CS1000E to an Avaya Succession 7 (after a record 26 hours of overtime). I have lost my OTM and now use Putty. I have also lost our ability to update the Corporate Directory and I do not know what steps I need to take to get it back functioning again. Our...

Hello All: My scenario is - Avaya Succession 7 (formerly CS1000E) and Nortel Contact Center manager 6 and we are currently using an offsite call center. We have a 413 queue which is set up that if no-one logs in to it, the calls go to our offsite center. In emergencies, our agents can log in and...

Hello all: I am wondering what anyone out there is using to monitor their Pri's. We currently use "PRI Link" but it is not a very user friendly system and it cannot handle all the Pri's now so we need either an upgrade or a new platform. If anyone has any suggestions, recommendations I would be...

Is anyone out there who has dual ACD queues on the same phone set. I heve one queue to be used on a daily basis and the other will only be used in emergency situations where our offsite call center cannot take the calls. Both will be under Contact Center 6. Each ACD queue obviously will have...

Is there a way I can do a firmware upgrade just by card.We have a mix of 3903 and 3904 and 3905 scattered all over the cards and I do not want to do a system wide upgrade.I would like to do it every night by card only so that all 3 types get upgraded at the same time. It is very possible that I...

Hello All: We are in the process of upgrading our CS 1000 to Avaya Succession 7 in a few weeks and have been told that OTM will not work under this. Does anyone have a solution to keep the Corporate Directory on the phones functioning whether it be a new package or god forbid a manual method. I...

Hi All: I am wondering if anyone is using a type of OTM package that allows for the Corporate Directory to work on the phones. We are currently using OTM but since it will not be supported soon by AVAYA we are looking for one that will work with AVAYA. There are some I have looked at but they do...

Hello All: We are having an issue with computer slowdowns on occasion. We are running on a CS1000 with Succession 4.5. The I2004 phones work fine for the most part but there are some who experience very slow response on the pc. It seems to be only when huge amounts of data is being transferred...

Hello All: This may be a dumb question but none of us can do this. I want to be able to dial in to my phone at work and change the CFW to be a cell phone instead of another DN.I do not want to have to drive in to work and change it directly on the phone. Is this even possible - not a message...

I have an option 11 with a PA system that is working in one building(Dial 61) and a 61C with it's own PA system(Dial 81)in our main building. Is there a way that I can access both PA systems from the main site while still having each site being able to access it's own PA system. Thank you

Hello All: I need some help in understanding and figuring out the best solution. Let me try to give you the scenario. We have 4 analog 1FL's coming in the building. These are being used in a similar fashion as a PVR. Our provider has done some fancy punching down to allow these numbers to...

Hello All: Does anyone have a way to find out if any ACD DN's and CDN's are no longer in use other than outing them and waiting for phone calls to start. Thanks in advance

Hello all: We are running on a Nortel CS1000 R:3. I have created a new CLID entry, but it is not displaying the number that I want. The number that shows up on my blackberry phone is our Main number. All my other CLID entrys apparently are fine. I have a DID coming into the PBX going through the...

Hello Everyone: Call Pilot 5.0 with CS1000. I am having an issue that I cannot resolve - with faxing. The scenario is a DID (strictly used for incoming faxes) is in the idc table to a dn with voicemail on it and using MyCallPilot I have a rule to forward all faxes from that DN to an internal...

Hello: Can someone tell me if it is possible to install the Nortel fax driver only, without installing Callpilot on users desktops. My scenario is - Faxes are sent to a CallPilot mailbox and that mailbox has a message forwarding rule to an internal email address, which 4 or 5 users have access...

Hey All: I had all the peps and patches installed by our vendor last night and this morning everyone with Desktop Messaging is getting the message "Unable to access system resources on the server. Please try again later." I did not get this error last night on our test. The tech did tell me that...

Hello All: We are running a CS 1000 (formerly a 61C) and just recently had the Meridian Link removed. We have an MPS 500 application with approx 50 acquired TN's and my question is on the AACD. Does this relate to the Meridian Link and should I set all these to NO. I have approx 25 set to YES...