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Hello, I have an IPO SE R10 with an IP500V2 Expansion System with 2 ATM16s with Centrex lines connected to them. I am trying to do a Centrex transfer from a VMPro module with an assisted transfer to a short code with a Flash Hook and Telephone Number in it. I have used this setup before with no...

BCM 400 rls 3.6 with all current patches applied. The RCC software stopped collecting records from the bcm on 12/9/13. We have reset the bcm, tried reloading the rcc software, loaded the rcc software on a new XP machine and it will not pull any of the data from the bcm 400. The status screen...

I have a customer with Modular Messaging R2 that is having a problem. Voicemail can be accessed but messages are not being saved. There are no errors in the system. A call covers to the mailbox, greeting recieved, message left but when you go in to retrieve it it says you have no new messages...

Does anyone have any knowledge of the Vierling ECOTEL VTM pro product? It is a product to provide a wireless backup for landlines on Avaya Communication Manager through an H.323 IP trunk. I have the test lab application notes from Avaya. We are looking to purchase this but we are not having any...

Could anyone give me a recommendation for dial up access to an IP500 for remote maintenance? I tried using Windows dialup networking and then remote desktop to the vmpro but very slow.

Does anyone know if there is a way to make outcalling (callback,outbound alert) function on an IP 500 with embedded messaging? IP 500 4.0(7) Sales slipup. No VmPro

We have a customer in a scn. Site one has a 412 2.1(77). Site two has a 403 2.1(77). Site three has a 406 1.4(25). Site four has a 406 1.4(25). Can anyone tell me if the old 406 control unit can be upgraded to 3.2(57)? I was not sure if this would be a memory issue or not?

I have a customer that only wants DID calls to cover to voicemail. Transfered calls recall to person who transfered them and intercom calls just ring. I shut off voicemail in the user tab and directed DID calls on the incoming call route table to a Voicemail Pro call flow which does an assisted...

I am installing a G250-DCP on a CM 3.1.1 with an S8300 and two G700 gateways. I configured the G250 and put it on the network and everything seemed to be fine. I then programmed four 2420 phones on the gateway and hooked them up. After testing the G250 I have found that 6 of the ports on the...

I am having a problem with a system IP office 406V2 3.2.53 with a Voicemail Pro 3.2.28. The site has 11 Centrex trunks in an ATM 16 module. The system is fully automated. When you call the system the attendant answers and the message plays. During part of the message your call is transfered to...

We have a customer with Definity G3si R10 that had an EPN working over multimode fiber direct connect. They closed the office where the EPN was and it is hooked up in the switch room by a mm fiber patch cord to the PPN and working fine. They are relocating the EPN to a new remote office that is...