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I have a SIP trunk running through a SBCE to SMGR then CM. IN/OUT working fine, however the 96xx phones are now all showing a 1 1xxx xxx xxxx on their caller ID. I tried setting up and adaption on the fromto filed to remove the 1 but it won't. Any Ideas?

All: I have a client with CM R7.0 on VMware and AAM on VMware 6.3. They have 6 Gxxx gateways off the main server which all work fine with AAM. They have a standalone G450 that has an H323 IP trunk back to main CM R7. Can they share the AAM? I cannot find any documentation on setting up...

Guru's - Please help.....I cannot get my finger on this. I fully understand the Avaya CM and gateway setup over multi site etc. I have a 5 site install with 5 IP500V2's and 1 server edition 9.1. Each site has say 20 IP96xx phones. I added the expansion systems and all looks good. I know the...

Dumb question but I cannot figure it out. I have installed many IPO's as well as CM's with G450's etc. When you setup a multi site CM you build everything on Main server and it propagates down. On IPO if i have 3 sites with one being core IPO Server Edition and IP500 and site B is IP500 and...

HELP! doing an upgrade tonight from CM 4.0 on a S8500C to Aura 5.2 and adding CMM -(which is replacing an old Intuity Audix) How can I upgrade the CM to 5.2 and add CMM? Do i need to install from the 4.0 cd CMM first then upgrade both?

I have a Nortel connected to a SIP gateway AUDIOCODES and when dialing into the MM via the 6330 i get the SIP errors below? Can anyone understand what or why MM isn't answering? sip:6330@gymshop.lsc.internal;user=phone SIP/2.0 Via: SIP/2.0/TLS 10.148.10.14;branch=z9hG4bKac2037207154;alias...

Situation - IPO 500 R5.0.18: Single building has IP500 and phones (5420's) - Across the street is a single conference room with additional offices. Both buildings have IP connections and are tied together via fiber. I need to add an conference room station similiar to Polycom or Clear One but...

CM 5.2 and MM 5.2 Exchange backend. Issue - transferred caller directly to vmail doesn't show in exchange where the call came from only 'EXTERNAL CALLER'. I call from the outside (PSTN) to a DID user. They pickup and press transfer VMAIL HUNT GROUP NUMBER then * # # then the 4 digit user's...

I am having an issue with installing MM 5.2 with Exchange Backend. I have wiped the MAS out twice already to find that all the permissions on the customer network are changed and the permissions checker application is all green - however it is hanging at the MM Setup wizard screen which is...

ALL: Please help me? I have a core S8730 that has 2 LSP G450's off it in different locations. All is good but 1 of the LSP/G450 has local MOH tied in via an analog trunk port. I think we setup the MOH correctly as it is playing but all held calls are playing the music off the core S8730. I...

ALL: I am setting up an MM which is connecting T1 to a Nortel through and AudioCodes Mediant 1000 SIP Gateway. Does anyone have or know where to find a whitepaper on setting this up?

Help! I have a SCN with IP500 R5.0.15 (MAIN) and 2 IP trunks to 2 other sites both IP401 R4.1.9. From IP500 Main site I can 4 digit each of the 401's and they can do the same. Vmail fine from 401 to main and other 401 to main. I cannot 4 digit dial from 401 to 401 but yet vmail works from...

Can you be chance disable the transfer out of a mailbox to another users extension? For example I call xxx-xxx-xxxx and hit their MM mailbox then press * T and another 4 digit station then ring that station.

Upraded from 4.1 to 5.0.15 IP500. I had an old shortcode below: *#XXXX Voicemail Collect #N 0 worked fine on release 4.1 but now it automatically inserts this on 5.0.10 *#XXXX Voicemail Collect "#N" 0 and it doesn't work? Anybody? I want the ability to hit transfer * # EXTENSION NUMBER...

Can you still install the tapi client onto client machines and use click to call like you could on older releases of IPO? If not what is needed to call from Outlook contacts?

Just updated 75 IP phones all 9650's and 9620's. Had around 10 that would not allow audio through. No dial tone, no speech? They took the download fine but it just killed the phones....any thoughts or anyone have this issue too?

OK. I have a 8730 at site A and site B has 10 9670 IP Phones. We are running through firewalls that are locking in IPSEC VPN hardware tunnels. I have 2 different WAN connections to SITE A. When we manually fail from WAN1 to WAN2 the firewall sees the old policy from all the 9670 phones keep...

Need advise? I have CM5.1 S8300/G450 in USA main ICC. I have another G450/LSP in UK. They UK site has 15 IP phones and in their own network region all working fine. If i call 4 digit over MPLS to UK from USA audio quality is great - actually loud. If a call initiates in or out from...

I have 200 plus users on MM 3.1 and using Avaya Store with a client plugin for Exchange clients. The installation turned on by default the LOG file that is storing the client data in the Avaya_Support\Log directory. 1. Can I turn this off with any issues? 2. Can this be disabled globally...

Working on setting up IP phones, 4610 and 9620 off a remote office that is connected via Internet hardware VPN using Fortinet 60's. Main site is S8720 with Clan and Medpro. CM 4.0 on G650. Statically assigning the IP's the phone appears to be up and the display shows the buttons etc. When...