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I am having an issue with transferring in a IPOCC Task Flow with an IVR to an external destination as a short code on Voicemail Pro when my task has an IVR in the call flow. When I go right to the external destination in the same task flow it work as expected. When it goes through an IVR for...

I am having an issue with transferring in a IPOCC Task Flow with an IVR to an external destination as a short code on Voicemail Pro when my task has an IVR in the call flow. When I go right to the external destination in the same task flow it work as expected. When it goes through an IVR for...

Has anyone else had a problem with loading the .iso file through the web management screen for Release 9.0.5? It get to about 75% and says Operation was cancelled. I did verify the download with MD5 and all is good. Just trying to upload for client PC onsite. Thoughts?

Setup a Polycom IP 6000 for customer per Avaya instructions and it works for outbound calls from the phone but no incoming calls to the phone will ring to the phone. Checked all setting and everything is correct per instructions and shows as registered on Monitor.

Has anyone had any problems with Web control not launching on a Primary Server but everything else works? I have tried rebooting the entire server but this has not helped. It seems to me that port 7070 will not connect.

Has anyone else had an issue with 54xx series phones after upgrading to 8.0.42 where the phones show System Incompatible on the phones after a reboot of the phone system. If you unplug and plug them back in the phones come back fine. I have checked the firmware release on the phones and they...

I am having an issue with outgoing caller ID on SIP trunks when an internal party dials another internal party who is twinned the caller ID that shows up on the twinned device only show the 3 digit extension number or "private number" but system traces only show the ext@xx.xx.xx.xx being sent...

Has anyone been able to send out a toll free number from IPO on SIP when using Diversion Header?

Has anyone been able to get either BLF or Park buttons on a Polycom Soundstation phone to work with the IP Office?

Does anyone know what the dialplan is for polycom SIP phone so they can dial # and * shortcodes on IPO v7?

I am having an issue. I am attempting to setup a dynamic call flow which needs to be password protected and I want to use the individuals voicemail code to do this. Is there any way to pull in the voicemail code into a call flow and then compare it to a user entered value. I have tried the...

I am looking for a simple CR 11 formula that will remove duplicates from a field and will only show distinct records.

Been having an issue where the voicemail pro service unexpectedly shuts down and I need to either restart the service or sometimes need to reboot the server to get voicemail back up and running. The first time I had this happen I got out of memory errors repeatly on screen but since no such...

I am looking for either a site with custom reports or a site that explains the reports available within CCC Reporter as Avaya manual on the CCC report is lacking clarity. Also does anyone know if there is a report with Reporter that show number of calls on a series of DID numbers? Any help on...

I have a situation where I have five locations with IP Office 3.1 in a star configuration. From one remote location, sporatically they will not hear the audio from the other end of the call across our MPLS network. It in only on inbound at that location that it happens. I have had the T1...