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MICS 6.1, CP 100 3.1 Calls answered by Table 1 at 0 rings Caller dials extension, and is transferred directly to their mailbox without ringig their phone. CFB is none, DND and F4/F984 are not in use. Only 0 rings a phone (x24), all the rest (including x24 when dialed directly) go straight to...

Last year, I asked the gurus here what sort of serial adapter I could pick up for a new laptop that would get me logged into Nortel equipment. Curly, I think you came up with a model that has worked well for you. I vowed to pick one up right away, and pitch my old laptop. I didn't. The last...

This is usually our busiest time of year, but we're not usually THIS busy. Odd is the fact that ever since the announcement of the MD of the CICS and MICS, I've had a rash of requests for new phone systems. I've explained the difference between a VOIP, Hybrid, and traditional system. So far...

Gentlemen, Today I went to the Avaya presentation in Detroit. Avaya is giving up on phone systems. Altogether. (Well, they'll sell you a SIP gateway for your current system, whether it's an Avaya system or not) SIP trunking is the future, but most of MY customers still use POTS... VOIP to...

Before I start swapping parts, I just want to see if anyone's seen this in the field- Handsfree=Auto, HF Answerback=Y on all sets. Intermittently, calls made out by pressing line button, and dialing tn can't be heard by called party when answered. If the user lifts handset, then presses HF...

I'm looking for a second opinion here... I've got a customer with a MICS 5.0 XC (no PRI, all pots)and NAM 4.0.04C. A couple of days ago, it started rebooting intermittently. The massive UPS we've got on it looks ok, and is only carrying a 12% load. I'm getting some unusual error codes...

Anyone in the know want to share? Speculation is welcome.

I've had a strange request. A high school wants us to run Cat5e to their lunchroom, so the staff can use their registers. No power poles, they just want to suspend the plugs from the ceiling, and be able to retract them when they're not in use. Currently, they're using those $5 pocket sized...

I know someone posted a thread here, that I responded to with a link to a company selling these... I couldn't find that thread, and Google didn't help me. Ptstechnician- Do you remember where we found those?

We've got a customer with a 824 and an old flash. I just got a call that when AA answers, and callers select # for the directory, the system is saying "the pound sign... that command is not recognized.", and going back to greeting 1. I did call in to test, and they're not out of their minds...

I've got a law firm that wants TAPI through Lexis Nexis "TimeMatters 9.0" sw on their Vista machines. I'm concerned about sw compatibility issues. Has anyone used this particular setup?

I'm trying to replace a Companion. I can only do it if I can get whip antennae on the system. Has anyone found any that work with the DMC?

Outbound PRI calls aren't sending OLI. Was there an issue with this on pre-6.1MR, or am I assuming correctly that this has to be a LEC issue?

I'm replacing a CCI vm on a MICS that's on it's last leg. The NAM I was shipped won't let me add mb231. It configured ok, 8 channels, etc... It will let me build all other mb's, but when I get to Service Class for 231, it gives me "cannot continue", and boots me out. My supplier is...

We've got a customer with a MCIS 7.0XC MR C04 with an issue. They are using a PRI and Zone Paging through a Trunk. Several of the sets are restricted to dialing 911 only. Problem: building a filter to restrict any, with an override for 911 works, but when I add overrides for the page zones...

Anyone try these on Nortel hardware? I know the USB to serial adpters won't work for some Nortel applications, but these days, I'm having trouble finding a laptop that has a true serial port on it. One of my customers clued me in to a RJ-45- DB9 adapter, but I don't want to replace my old beat...

I've got another customer with an issue. MWI isn't displaying on their sets until on average 2 days after messages were sent. I'm going out Monday to troublesoot, and I don't have sw levels yet, but what common causes have you guys seen?

I hate to ask a question I think I know the answer to, but here it is- R1T1 w 6port fib card, and I need to add another 6 port card. I REALLY want to avoid reprogramming from scratch if I can. I don't remember R1T1 supporting an XC configuration. Can anyone please tell me I'm wrong?

A local municipal gov't office just built a new fire station, and only had singlemode fiber ran between their phone system at their central office and the new site. They're currently running a MICS R1T1 with NAM 4.0, and will have to upgrade to XC to add a sta mod, but that's another issue...

I'm looking for a workaround for this... The customer has split hours of operation for their call center- On Mon, Tues, and Wed, they're available from 9-11, but on Thurs, it's 9-11, and 5pm-7pm. I set up Thursday's hours as 9am-7pm, with the daytime overflow to the same mb as night routing...