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What does it mean when a phone has a question mark where the date & time are? It flashes the question mark then the date & Time.

For recording our call center messages. I'm looking for a USB headset with good recording quality. I just haven't been able to find a lot on these products. I was hoping you guys could help.

I'm new at Cisco. I'm trying to update description in Configuration Manager for toll free numbers but it isn't updating the description on the agent desktop soft phones. I also added some Reason Codes and they didn't show up as well. Any ideas?

Anything special have to be done to Cisco Call Manager or Unity for daylight savings? This is my 1st daylight and I can't find any info on it. Thanks!

I have added 411 in LD 90 as a SPN. It will let you dial it but I get a message "the area code or number as dialed is not valid."

Is this a correct statement in Symposium? These agents are not getting calls. I want the SLSINTPAY_5103 to get calls after 1 min in queue. I'm I doing this correctly? IF (AGE OF CALL >60) THEN IF NOT OUT OF SERVICE SLSINTPAY_5103 THEN QUEUE TO SKILLSET SLSINTPAY_5103 WAIT 2 END IF END...

DCH: 17 MAINT INDICATION TIME: 9:55:24 COUNTER VALUE 2 3 10 255 11 11 18 12 25 2 DCH: 17 EST REMOTE TIME: 17:30:06 2/04/2007 TIM873 17:30 2/4/2007 CPU 1 PRI241 DCH: 17 DATA: 00000090 So I printed and it has no alarms? PRI* TRK LOOP 17...

TIM873 16:53 13/3/2007 CPU 1 TIM873 17:00 13/3/2007 CPU 1

I have an Option 81C, Call Pilot, Symposium, and OTM. What do I need to do special for Daylight savings this year?

Is there a way to foward calls to voicemail while your DN is ringing. Lets say your in a meeting and you see the call coming in a you want to to foward to voicemail right away. Is there a button you can push without actually answering the call? Thanks in Advance!

What CLS for Redial Last caller on the DID?

Is there a way to have a key on a phone to push when you have an incoming call you don't want to answer That would send it straight to voicemail?

The area code is in the system but I keep getting a busy signal for a phone number. Where else should I check?

What are the differnces bewteen Symposium & Contact Center Manager? We are looking to upgrade. Would like to hear some opinions. Thanks!

I have a Script for our Sales Floor that rings to 2661. That works fine. But if 2661 is busy and you call that CDN it rings busy it wont Hunt to the next phone. Can anyone see a problem with the programming? DES SLSSPV TN 040 0 02 09 TYPE 2616 CDEN 8D CTYP XDLC CUST 0 AOM 0 FDN 2662...

When you should have plenty left?Tried to create a new CDN and it errored at the end with the error below. Anyone run across this before? SCH0710 MEM AVAIL: (U/P): 2622227 USED U P: 2474386 211802 TOT: 5308415 DISK SPACE NEEDED: 292 KBYTES 2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED...

Symposium 4.0 Scripting Question I want to be able to ask them to stay on the line and take a survey after the agent disconnects the call. Anyone have any example Scripts on how to do that? Thanks in advance

I have Option 81C Call Pilot Symposium 4.0 OTM I have a request to get the CLID for the calls that are abandoned from our call center. How can I get that information? Anyone have any ideas?

How does Symposium Calculate Expected Wait Time? Does anyone know where I can look that formula up?

I have music & messages on hold where is that setup on the PBX? I have a request to have only messages play for our office staff and leave queue messages & music for our sales floor. Thanks in advance.