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I have an issue with desktop messaging not being able to deliver messages to my outlook inbox. I get the notification from the MWI at the bottom of the screen and my phone lights up but the voicemail is actually never delivered. I've tried deleting the voicemail box removing, rebooting and...

I need to order a couple of PRI's and my telco says they don't support NI2 in the location I'm installing. They say that they do support Nortel NTNA protocol which I'm guessing is the same as DMS100. I was wondering if anyone could tell me the CS1000 equivelant to NTNA?

My IT department is about to launch an image of Windows 7 in 64 bit format with office 2010. I have Desktop messaging client 5.00.41.112. The client works with 32 bit W7 but not 64. When installing the client on a 64 bit machine after about five seconds into the install it tanks and gives me an...

I have a system being installed overseas and telco has been less than helpful.(imagine that) Apparently the system I programmed and shipped with four digit extensions for a PRI and Sip route is now going to need to be three digit. I know how to change the extensions and receive length on the...

I have a valcom 2006a that needs to be hooked up and I'm having a hard time getting the port to transmit any audible sound. The access code gives you side tone from the set you dial it from but when you put a butt set on the port you get nothing. I'm punched on white blue pair of the TN 4 1 2...

I installed three new PRI's in my CS1KE on 5.5. I have test numbers on the new PRI's that I can IDC to my extension and they work as they should, however, when the call forward no answer or hunt kick over I hear the transfer ring but never get to voicemail. I tried to transfer a call to another...

I've added an MGC and have it functioning. I am adding three PRI circuits on three TMDI cards. I have a TMDI in slot 1 with a clock controller on it. I've programmed my route/trunks and dchannels all per the specs telco has given me and I can enable/disable and force download the TMDI firmware...

Periodicly I have issues moving phones from floor to floor at my site. Each floor has a different DHCP scope. To get the phones to grab a new address I have to wipe out the current settings and enter a static IP. Reboot and swipe again and set it back to automatic DHCP settings and then the...

I'm moving a media card that was assigned in another CSE. Do I need to IP address it through direct connect to change the IP or can I address it through element manager. The IP address it held isn't compatible with the one it will hold but I'm not sure if the MC32 memory is held in NVRAM on the...

To do a direct connect to an MGC card which port should I connect to on the faceplate? Do I need a crossover cable? I need to add a superloop/shelf/MGC. I know how to do the rest but I've never addressed an MGC through command line.

I recently shut down a site that had a 1000E on 5.0 Before I shut it down I changed the ELAN IP of the MGC card to a unused ELAN IP at the main site. I did my data dumps and powered it off. My goal is to re-use the gateway at the main site. Once I build the new superloop and connect the gateway...

I have a BCM 50 on rel 1.00.2.04.j and I want to move to version 3. Is it possible to push this remotely or do I need to be on site? I've pushed patches without incident and I was wondering if I could do the same with the version upgrade? I'm also curious about the current database if it needs...

I have a BCM 400 that I'm having trouble getting an add on module to work on an existing 2004p1. The set works and the add on module flashes when it gets plugged in but I can't do a button query or assign an internal autodial to it. It's as though it's dead. Checked firmware on the set and it's...

I have been working on replacing all of my 2004 sets with 1120's and 1140's. One set in particular is not displaying the incoming name of other phones in the office. I've outed the set and copied from another that works and I've replaced the set.I've doublechecked everything I can but I don't...

I have a good size network of CSE/BCM's and I have some overlaps with a few sites that are coming on board. I would like to change the BCM's so that they can dial a couple of the other sites. If I go into Dialing Plan/DN's and change the DN's that list a DN Type of Set and a Model of ISDN will...

I have a rather large CSE100S deployment running Call Pilot and I'm gradually having users complain about voicemails not being delivered to their email inbox. I can tell the client to create the Call Pilot folder and drop them to the CP folder successfully but the email inbox delivery option...

I have a CSE1000S on Release 4.5 I was wondering how to get it to dump some detail to the history file when someone calls 911. I have it on one of my other sites but it was configured long before I was hired here. I looked through the administrator NTP's and couldn't find anything. Here is an...

I have a rather large h323 network and need to start using extensions in the 1xxx range. No one uses analogs with feature codes so I was going to turn off the spree code to free up 1. Are there any hidden concerns with this. The only thing people use analogs for are fax, conference room phones...

I have a new office that needs to fit in my four digit dial plan. The carrier is offering me choices of extensions that range from 1400-1500. I have tried to alter the destinations codes table to include a 1A in my existing BCM's but they won't accept it. Under the dialing plan/Public Network...

I have a BCM 400 on 4.0 in 3/5 split mode. I have a DSM 32 plugged into the main cabinet and set for bus 6 offset 0. I don't need more than two digital sets off of the DSM. Will this work? I have nothing else on 6.