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We have a drive thru that we use the Order Entry Queue on which, of course, is limited to the number of cars in the drive thru. I am changing my inside dining to table numbers and would like to retrieve from the queue by Table number instead of by order number as I will have possibly many many...

What is the easiest way to cancel a stuck processing transaction after end of day and after we have already collected the $$. Aloha NCR Collected payments show it is from business 6/16 and processed on 6/17 but still shows on the register as "processing". Since this happens so often, I need a...

We had a power outage last week and the dated directories are there but the sales data doesn't show for 9/25, 9/26, 9/27 & 9/28 What do I do to fix this? See photos showing status https://files.engineering.com/getfile.aspx?folder=175e7f19-1a95-4fe4-8ab9-dd37e1d3acce&file=dated_directories.JPG

I was screwing around having a problem(which I know better than to do) by making a bunch of little changes. Now it is printing more tickets, different color screens, etc.- a whole bunch of things that I won't remember what I changed. Can't I just copy in the contents of the dated directory...

I can't believe that the EMVs are so not reusable. For instance, if I am switching out one to a mobile unit, they verified that it would just be expensive trash. Why can they not be reprogrammed for different registers (even in the same location?) Hi Carolyn, Unfortunately they become...

Where can I change the size of the Order Type so that it prints very large? I have version12+ I want "to go" to print very large and also Lane 1 and Lane 2 Weird thing happened at this store not like the other stores. I don't have an option for assigning a drawer. It only is assigned to the...

I know that you cannot delete any modifier codes but I am trying to make some "inactive" and they won't clear the active button. Any ideas?

I need to do an overlap of panels. I want the cashier to enter the number of the pager and then go to the main panel. I really don't want to make each one a chain. Anyway to to get around the "overlap" error? Right now I have the screen with the pager numbers showing on the main panel but the...

We are considering putting in a couple mobile on our drive thru and using Ipads instead of the Orderman. Although the 1st generation should work, we are going to test with 2nd Generation. Questions/Comments Please 1) What storage space do you recommend? 32? 64? more? 2) What about running it...

My carryover sales/cash are not carrying over at EOD on Aloha checkout. This is happening on all stores above 6.4 version. My 6.2 version works properly. The sales information carries on the EOD sales summary but not on the cash registers checkouts. It's like they are ghosts and not able to...

We have Aloha QS 15.6.../Aloha Kitchen and I cannot find the Maintenance/Menu/Item Routing so I can assign items to specific printer groups. Any ideas on how to get to this? It's just not there when I go to that menu drop down. Under Menu QS I have as heading Items, Categories, Modifier...

What table management software are you using with Aloha? Would you recommend it? Why do you like it - hate it?

We are using Aloha manager cards purchased from a 3rd party (Restaurant Card Central) on a MagTek 21040108 Triple Track usb keyboard emulation type swiper. We are having our own software written for employee payroll that will use a separate manager card for access. Question: Does anyone know...

What are you using for EMV enabled devices? We're still using the magtek swipers but I know we need to change soon. I need something that is easy to setup on the Aloha QS environment and reasonably priced. As well as pretty darn tough as we're pretty tough on our equipment. What are you...

Hello! We used the Aloha QS (or parts of it) to set up the database for a new Tableservice concept since we would have the exact same items. We finally got it up and running but I cannot get it to go to a default screen/table screen. I made sure the 2 terms/2 employees I set up are "order...

Any idea how to use a new reseller when you have a "relationship" with one already? I want to go to a franchise and not be "serviced" by NCR. Since I don't get any "service" from my local NCR, I wanted to purchase my next set of licenses from another local reseller who can't because I already...

We're having all sorts of problems trying to get our system up. One thing we noticed is that the translog appears to be missing. Has anyone encountered this before? We are trying to save yesterday's translog in place but would this keep us from doing a fileserver recover, but we are not able to.

We run a large restaurant with Aloha QS on 15+ terminals. We want to add a small section of tableservice. Instead of modifying some of the terminals to try to be a bastardized tableservice, we are thinking of buying a used Aloha Tableservice, insteading of buying new, especially since we are...

We're using epson tm-200b kitchen printers. I'm sure there are faster ones out there. Which are fastest in your opinion?

I have the same problem as this but it didn't show the fix. Can someone point me the way? BIGGBYNinja (IS/IT--Management) 24 Mar 11 14:45 Since upgrading Aloha to version 6.4.28 , the checkout on the FOH terminal now prints all of the day's checkouts. Is there a setting in Aloha Manager to...