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I don't see anything particualar that says we can change display colors or font sizes, but basically whe a call rings in on our 9611G phones, it comes in at the top with the caller ID in a white font and it's highlighted in a green bar. Some of our end users are having problems seeing that...

We've had a problem for a few days that was just caught yesterday. When things were working great, it looked like this: User.Name@voicemail.xxx.xxx sent 697 byts to Username@xxx.xxx Around 12:00pm, we suddenly had this error: [converse]: A non-existent sub Username@xxx.xxx...

We've noticed we have Avaya MMC cabinets that allow for a battery bypass to be installed on J11 (on the back of the power supply at the bottom) and we have cabinets that in no way shape or form seem to have the J11 jumper. In fact, they look like more of a "caged" power unit. Anybody ever see...

I have a Partner system running ACS R5.0 and the box is set up as such: Slot 1: 308ec module Slot 2: Mail VS R3.0 module Slot 3: ACS processor R5.0 module Right now I've got extensions 30 and 31 set up in Hunt Group 7 for voicemail and I can dial Intercom 777 to get in. Before I set up...

Good afternoon! I have one SMB24 module that I am trying to get to work with an Avaya 9611G VoIP phone. Please correct me if I am wrong, but if the VoIP phone is on Power Over Ethernet, shouldn't I just be able to plug the SMB24 module in and it works? ALSO, if I have a 9611G VoIP phone that...

We have a DSL modem in building #3. Building #1 is the DMARC location where the Telco drops the DSL signal, and we route it on from there. We cannot have the Telco drop it any closer. Building #2 is 4400 feet from Building #1. The d/l speed on the DSL modem at the DMARC is 1.3mbps. The d/l...

I've searched for and found a LKA10 user guide, but I have a feeling that the remote unit is not pairing properly with the base. It says to leave it in the base for 5 seconds but back when these were brand new, I seem to remember a way to manually force the base to pair with the remote unit...

Good afternoon! We set up our PBX with RedSky in such a way that when you dial 911 from one of our extensions, it goes out on one T-1 and twists back on a second T-1 to come back into our system and is routed to our on-campus police. The police then see the Site Data information for the...

Hello again! In the old Octel system, when you set up a menu with multiple options, the system would keep track of how many times button 1, 2, 3, etc. was pushed. Is there anything in Modular Messaging that will show you the statistics for a caller application that is set up similiarly? The...

I have created a Caller Application that does the following: Dial 50909 and it goes directly to voicemail. From there: Press 1 and it transfers to extension 51122 which has NO voicemail Press 2 and it transfers to extension 54455 which DOES have voicemail. If you press 1 and nobody answers...

Good afternoon! I've been looking through the Avaya CM 3.1 documents and haven't found much in the way of interpreting the "list trace station" command. I've got several 4620 IP phones talking to each other (or to digital/analog phones) and our whole backbone is now IP (using IPSI, Medpro...

I've seen this all over the place here but wanted to see if any new information has come up. 1. I am running CM 3.1 on S8720 servers. 2. We recently moved to an IP backbone for our whole, off of fiber link connections. 3. At "some" point in the last two months, people started noticing...

Question: If you hold down the * key it locks the keys but you cannot send out emergency phone calls. If you scroll through the menus to the Lock Keys Now? option and enter your code, it will lock the keys and you will get the option to send out an emergency call. But, it's not defined as any...

I set up a VDN to transfer to our Modular Messaging system, specifically to a particular Caller Application. This Caller App has 8 nodes and nodes 2-7 transfer to other extensions. A caller dials the VDN, hears the caller app greeting and presses 2-7 to transfer to an extension. If the...

So, Avaya had a wired headset for the 3631 wireless IP phones and discontinued them February 2009 and stopped selling them to distributors May 4th or thereabouts. I don't know if this is the exact place to ask this question, but does anybody out there know of a distributor or company that may...

I am running CM 3.1 on a S8720 server. I have received calls from a department on campus that they are experiencing a problem with their Intercom group. The problem is thus: Extension 51234 has ringing bridged appearances of 52222, 53333, and 54444. If anybody calls these three appearances...

Are the 2-slot chargers for the Avaya 3631 Wireless phones set up so the batteries only charge if they actually in the phones, or you can charge one phone (with battery in it) and one battery by itself? I haven't been able to find any pictures of the chargers or very detailed descriptions of it...

Good day! A few days ago, across the system delayed ringing stopped working. I made absolutely no system-wide changes at all, and still haven't. Phone 1: our 8434DX, phone number 51234 has a bridged appearance of another 8434DX, phone number 57890. The ring setting for 57890 on 51234 is "d"...

I have the standard Intel heatsink/fan combination and a Pentium 4 3.0ghz processor. I've had this processor for over 2 years and kept it in an apartment with no carpet and great airflow for the first year or so. Then I moved to a new apartment with carpet and not a great amount of airflow for...

I have a Partner 4.0 system and have things set up as such: (5 slot cabinet) 308EC card, Partner VS R3.0 voicemail, Partner 4.0 processor, blank, blank According to the paperwork I've downloaded from Avaya.com's support site, I have it configured correctly and have added extensions 26/27 to...