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THIS WILL GO AGAINST YOUR TN COUNT BUT NO PHYISICAL EQUIPMENT REQUIRED To make the MWI work on a 3904 acd phone in cls give LMPX, program a blank key as XMWK xxxx yyyy (xxxx = voice mail dn) (yyyy = phone dn) Next program a phantom 3904 (tn 16 to 31 on DLC) to keep track of the tn I program...

how do you increase the number of attendent schedules. our octel only goes up to 10. our other octels go to 100.

Idle agent receives an ACD call. While the call is approx. 15-20 seconds in progress, another ACD agents arrives on the very same call. The 2nd agent says that she received the call and while in her greeting she is interupted by the 1st agent who says i have the caller online and our status is...

I am in the process of replacing an outdated SWCS with a new machine the customer does not want to upgrade to 4.5. How can I copy the user information (access and partition management, user passwords and reports) from the working server to the new one. The change will be done after hours because...

I have an option 11 25.40b and i have converted the hex code to decimal but it does not convert to anything i can understand. this is what i have: AUD313 00001608 DIAL 00000000 0019F46B 00000449 00000002 The code prints out the same every time execept the first string (00001608)but it is always...