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We currently have an IP Office 406 and a call center where individuals use a mix of 5602 and 5610 phones. All of our agents use Avaya Wireless Headsets (AWH-55). What would be the best method to train new hires that need to sit with an agent and listen in on support calls? Any suggestions are...

I have not seen any mention of Avaya certifications here for a while, so was not sure if anyone has heard that Avaya will be dropping the Communication Networking Exam (CommNet or 132-S-100.3 or .3G) in March 2007 and replacing it with CompTIA’s Convergence+ exam. Just as well, Avaya now...

We are running an IP Office 406 (3.1.56) with VMPro and having some issues with individuals abusing long distance privileges. What suggestions can anyone make as far as: 1)requiring a code to be entered before allowing long distance use 2)finding some sort of software we can run on the VMPro...

IP Office 406 running 3.1.56 We recently implemented call recording on several users' extensions for training and quality control purposes. These recorded calls are then stored in another users mailbox. One problem we have run in to is, for example, if the user being recorded takes a call...

IP Office 406 (3.1.56) and VMPro (3.1.18) Not sure if I am doing this correctly, but I have two Hunt Groups setup, [Main] and [MainNight]. I have a time profile associated to [Main] from 8:00 to 17:00 and have [MainNight] setup as the Night Service Fallback Group. In VMPro, I have a seperate...

Have a few 5601 handsets that I have a reason to believe got rebooted while they were downloading a flash from our TFTP server. Whenever they are plugged in, all lights are solid, and they stay that way forever. Have tried to program an extension, use the [HOLD]+RESET+# command, use the...