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I have a system SL1 with a acd queue. Is there possible that if an agent does not answer we can turn over the call to the beginning of the acd queue. So that another agent answers its place. Thank you

Hello, I have an option 11C whith an ACD, does it possible to transfert the ACD to an none agent phone when all the agent are in line. Thank you

Hello, I have to do a waiting queued with agent but I don't remember in whitch ld I can creat the queued and the agent.

Hello everyone, I have an option 11c and I have 2 questions. 1. I would like to know how to delete a AADN in the ld 12. 2. I would like to know how to do an automatic call forward from my reception DN to an other DN. Thank you

Hello everyone, I have a Imac G4 with mac os 10.3 and I'm not able to connect it on the Internet with the Ethernet port. If I go in the system preference and network. I don't see my ethernet connexion in the state of the network. I like to know if it has an other place that I have to go to...

I need to know how many chanel is in use on my PRI. How can I print the stat of my PRI. When I do a stat 3 in ld 32 NPR0006 error. Thank you.

Anybody know how to know how many companion antenna a Norstar phone système have? Thank you

Hi, is it possible to have more than one voicemail in outlook with Callpilot Desktop messaging. If yes, how I can do this. Thank You

Is this possible to find the Norstar voice mail manager program free. I don't find it anywhere. Thank you

Hi, Anybody know how to change a class of service in a NAM. I want to change the password expiration of a CLS. Thank you

Hi, Does anyone know how to do a call forward on a analogue phone on a norstar phone system. Thank You.

Hi, I would like to know how to do for see the version of a norstar phone system in the programmation. Thank You.

Hi everyone. I have to program a phone system. It is a mics 2.0 with a voicemail 1.50. I plugged the voicemail in the port 125 of the mics. When I do F983 I have the message inactive feature. I don't know why. Anybody have an Idea? Thank you

Hi, I want to know how to do a no answer call forward on a 500 phone. I configure the cls HTA and FNA. I don't know why but the feature fdn is impossible to configure.

I every body, I had receive 50 new licenses for my OTM 2.2. I would like to know how to install this licenses because I tried and it didn't work. Thank you

I everyone, I want to configure an acd in my phone systeme, but I don't know how to configure it. I do a new in ld 23, acd, dn number. But after I don't know what is: MWC DSAC MAXP SDNB BSCW ISAP AACQ RGAI ACAA FRRT FRT SRRT NRRT FROA FNCF FORC RTQT SPCP OBTN ROA CWTH NCWL BYTH OVTH TOFT HPQ...

I every one, I need somme help with my call pilot. Normaly, when a user is in his mailbox he can do 73 to transfert a mesage to an other mailbox or 75 to send a message to a distribution list. I don't know why but it is not working now. The call pilot tell me that the message is send when I do...

I have a litle problem in OTM. My phone system is a opt61 with a CallPilot and my DN mailbox is 1500. When I want to enter MWK 1500 in OTM I always have the same mesage: Error: Message center DN failed validation:(MAT0054) DN must be a messageCentre DN. I don't know why. But if I go in ld 11 I...

I have to configure an Emergency key on each set of a call center (agents and supervisor), and I don't know how to program it. My phone system is a op11C. Thank you

My phone système is a Meridian SL1. I have a phone M2008 with Handfree and I cannot program the Handfree on it. When I want to configure the CLS HFA I have the error SCH3683.