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Hello, We are relocating our Teleworker VM to another data center. For testing, our partner removed the license from the production system to the potential new system so we could test. Within the time frame that we had, the test didn't work, and the license had to be applied to the...

Hello, I've uploaded a MOH file into our MXe as an embedded source. Now, is it possible to limit the MOH media file to play only for the calls placed on hold by the receptionists? In other words, I want to prevent local calls within the PBX (ext to ext) to hear MOH when placed on hold...

Hello, Without purchasing Mitel's UC platform, is there a way to map a incoming DID with a contact name within the MCD system? In other words, one of our users has a company provided cell phone, and we would like the incoming call to display that users name so the secretary doesn't ignore the...

Is there a way to import known nicknames and compare what is in the system? A partner complained that the system wasn't working. Everywhere in our systems, the persons name was Joseph. The partner decides to use Joey and complains that the system isn't working. Thanks Ron

How would you guys block an incoming call? What options do I gave? Thanks Ron

On the Teleworker system, where is the Internet Visible IP Address configured? Thanks Ron

Callers have been intermittently getting cutoff when leaving VM messages on the embedded VM system. Yesterday when manually stopping/starting VM, I got the following error. vtPageQFileInit - failed to read trans.dat Consequently, we decided to restart the 3300 or MCD. Any suggestions to fix...

On one of our Windows 2003 DNS servers, we had to run a DNS utility to support the 5340 phones. We are upgrading our Windows Active Directory to 2012, and I was wondering if anyone has upgraded with the DNS options on a Windows 2012 DNS server. Thanks Ron

Hello, Is the UCA client required for MiVoice for Lync to function? I ask since the brochure on Mitel's website doesn't state that the UCA client is required to make MiVoice for Lync work. Now, I am being told that the UCA solution is required to make MiVoice for Lync to work. Your feedback...

Will MiVoice for Lync provide the "Presence" functionality that Live Business Gateway does? We are looking to upgrade to MS Lync 2013, and I didn't really see any references to "Presence" as it does with the LBG. Ron

Can the 5550 console work in a Wyse Windows 7 thin client environment? The Wyse terminal would be plugged directly to the 5550 console. Has anyone made it work? Thanks Ron

Has anyone configured Cisco Jabber/Personal Communicator with Live Business Gateway? Any suggestions or documentation? Thanks Ron

Our Mitel software assurance increased 70%. This is crazy. Did anyone else experience the same thing? Ron

Does anyone know of a Live Business Gateway type of solution for Webex Connect IM? I just learned that we have licenses for Webex Connect IM so this could be an alternative to MS Lync 2010. Thanks Ron

Out of the box, the Firmware version is 1.01. My business partner gave me v2.03 so that I can update. When I tried updating using the IMG file, I lost connection during the update, and I haven't connected since the update failure. 1 - I tried going back to default factory settings but that...

Has anyone heard where Mitel stands with respect to Micrososft Lync 2010 and Live Business Gateway? Will the current version of LBG support Lync? If not, will there be a future version to support Lync? Thanks Ron

Is anyone aware of a wireless headset solution for the 5550 console? At a minimum, it has to be able to answer a call. Thanks Ron

Is there a way to programm the 5550 console to ring audibly more than once? In some of our offices, the front desk doesn't answer the incoming call since they don't hear the first ring. Thanks Ron

We have a few secretary's out, and I am being asked if I can configure the receptionist console to answer the incoming calls for secretary's attorney's. With a few mouse clicks, the receptionist can answer a incoming call for the BLF extensions, but there is no audible ringing for these...

We have Mitel's Live Business Gateway, and the version is 3.1.0.13. I saw that someone mentioned a newer version on one of Microsoft's forums. Is there a newer version than 3.1.0.13? If so, is there any documentation with the new release? Thanks Ron