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Hi all, I am stumped trying to figure out the best way to set up my breakout/operator routing. We don't have a full time operator/receptionist, so we need a special way to route calls that go into voicemail and come out when the caller presses "0". The way we'd like it to work is to first try...

Hi all, I have a user that somehow managed to set his phone to automatically answer incoming internal phone calls. If I dial his extension or a hunt group he is in, it will ring once and then go right to his speaker phone. So I can hear him typing away and have to announce that I'm on the...

Hi all, I am struggling with setting up a "system" to allow my support personnel to change the call routing for their hunt group. When their hunt group is in night mode, the vm pro system takes the call and transfer it to an external cell phone. What I want to do is set up a way for them to...

Hi all, Hopefully someone out there can help point an IP Office newbie in the right direction here. What I am trying to understand is what I need to install/buy to get some call detail logging. My main goal is to be able to track incoming calls to a specific hunt group by these four...

Hi all, I have a very complex hunt group setup that I need to redo due to the problems we've been having. First off, this is the system I have: - IP Office 406 running v2.1(77) - 2x Digital Station add-on boxes (30 connections each) - PRI connection with 11 channels available Now for this...