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I turned up a new PRI in a dual PRI card on a IP500v2 8.1(63). We will port numbers to the new PRI next week and make it active. The new PRI has clocking set to Unsuitable, and the existing PRI is set to Network. Both PRIs are NI2. During test and turn up today, Monitor shows a "reset slip...

I have an IP500v2 on 9.0.0.829. I have made only two changes since June 2015, but now they have a problem. Last week they reported that when they called one specific cell phone number, that it rang then gave a tone and the display said NUMBER BUSY. When I tested, I replicated it every time...

We are looking to install a few SIP trunks (5 paths or so) for an IP Office IP500v2 R9.1. We do not plan to add a dedicated circuit. I realize that there are tons of SIP providers in the U.S. (and many are devconnect), but I am looking for recommendations: What SIP providers have worked the...

Added a PRI to an IPO R5.0(18). It is on a separate carrier from the other. NI2. Getting clocking from other with this one set to unsuitable. ICRs all use 10 digits. All DIDs work except one. The BTN (of course) goes to dead air. SSA shows all channels still Idle, but the SSA Trace...

We have 1 9608 where all calls go directly to voicemail. DND is not set. So far, we have to log out/in or use call forwarding to work around the issue. We moved 10 users from digital to 9608 on an IP Office R9.1.100.10 about a month ago, and all the other phones work fine. Each IP extension...

I am using Manager 9.1.4.0 (137) in a Windows 8.1 laptop. I looked for the config file from a recent project using Windows Explorer, but I cannot find the .CFG in my Manager folder. Nor can I find most the systems that I have worked on recently. When I check my Preferences/Security, I see...

Just starting building a new unit with the basic wall mount kit dated Feb 2015. I didn't find any hardware. I have searched the bench, the floor, and the packaging repeatedly. Nothing. No machine screws and no instructions. Anyone else had this happen? Or I have developed a new black...

I am setting up an IP500 with r9.1.0.437. Under Error List, Manager was giving me lots of errors for passwords for user, vm, and login. This client has all digital users, and most do not have voicemail. They do not hotdesk. They do not want to log in every time the system reboots. I have...

Existing 8.1 IP Office running the app server. Recently, they added campaigns without an issue. Now they want to use the web interface for collecting results rather than the TUI. How do you get web access for campaigns working on the Linux app server? I cannot find any direct instructions...

I went to download the current 9.0.5 App Server ISO for an installation. There is no longer an ISO under VMPro. However, I do find a Server Edition / App Server ISO under Server Edition downloads. Did Avaya fold the App Server into this larger install? If so, does it install easily without...

Installing a 3-zone paging solution with a Bogan ZPM3 and a Bogan amp via an analog port set as a page port. We have an IP Office IP500v2 with 9.0. We cannot specify paging zones, but instead all zones are paged. Bogan states that zone paging will not work on a page port (or analog station...

Anyone else having issues with demo units dying at the power connector? I guess it is due to plugging and unplugging all of the time. Just curious.

I have someone looking at IPO CC. The prospect wants to cross query with their customer database. I have read through the documentation, but I cannot figure out what is the underlying database engine that IPOCC uses. Thanks, Frank

Recently upgraded from 406 with R5 to IP500v2 with R9. Also upgraded VMPro to current release on the same PC. When wav files are sent out to notify users of new voicemail, the e-mails arrive with the error message "This is a multi-part message in MIME format," and the file is converted to a...

I have 2 systems with the same issue. After upgrading an older processor (406 and IP500v1) to new IP500v2 with 9.0, Phone Manger can browse and find the IP Office, but when you hit User List, you get the message "Cannot connect to <ip address of IP500>" At both locations, Phone Manager has...

Working with App Server on an IPO R8.1 for the first time. Not a Linux person at all, but I need to back up messages and greetings. I cannot find rsync and do not see an alternative so far. Is there another back up utility preloaded? Or do I need to load and install rsync?

Upgraded my pc from Windows 8 to Windows 8.1 last week. Phone Manager will no longer start up due to a problem with the side by side configuration. I guess that this is it for the Phone Manager app. I realize that Phone Manager has not been updated since R4.2 and that it will not be...

I still have one CCC running. They changed their Internet provider and email provider recently. No reports have been e-mailed out since. Where do you change the e-mail settings in CCC? Thanks.

Running tests on demo system after upgrading to R9.0GA on a IP500v2. System and phones are upgraded and running fine. My Visual Voice button (Emulation/Visual Voice-Action Data is blank) on a 9608 shows as Invalid on the display. It beeps like a blank button when pressed. In short, it...

Just upgraded to Outlook 2013. I have used a tapi program to dial for years. I have installed it. It works with dialer.exe. I did a workaround to make it active in Outlook instead of Lync. However, I do not get a call option when in the People screen. The phone icon is grayed out...