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We have a new issue with our 9621G's... It appears that most of them now have line of "dead" pixels across the displays. We are not sure of when it started, but wanted to know if anyone else was experiencing this... :( “Do not spoil what you have by desiring what you have not; remember that...

I have reports of delays on 9620 (3.110b) ip phones since upgrading to CM 5.2.1. Problem #1 External calls to office extension will ring 3 times before the phones actually ring. Customer will hear 3 - 4 rings while the staff hears one ring. Problem #2 When transferring calls from desk to...

We are having increasing trouble with conference call quality when traversing MPLS to LSP site... Example: Customer calls into main site Sales rep (digital set) handles call, no audio issues Sales rep conferences Tech (4610IP)at remote site (LSP via MPLS) Tech hears Sales Rep fine Complete...

Good morning all, I have a LSP in Hong Kong. We are trying to get Caller-ID to display on 9620 IP phones. I am running CM 5.1. The trunks are setup correctly (I believe)... However, I am unable to display caller-id... I found the following thread690-1473268, but it was closed without a...

Good day all, I have a nagging problem at one of my branches. I have 4 users that are constantly having to reset their phones. The screens on the phones seem to 'LOCK-UP' for no reason. The phones continue to make and receive calls, but the left and right arrows don't respond. Of course, when...

Good day all, We are in need of assistance with testing IP Agent on a 64-bit terminal server. Due to the memory requirements of this and other apps, we need to move to the 64-bit OS to make better use of resources and not double the server farm size to handle. Has anyone been successful at...

Can anyone confirm that vectors are limited to 3 'queue-to' statements? Apparently, they have attempted to use 4 statements in the past and the vectors failed to run correctly. I know that you can add 'numerous' statements and the system allows the entry. Any vector experts out there that can...

Hello all, I am trying to setup the system printer to hit network HP 2200... I set the "node-n ip" parameter to 'printer' and the correct ip address... I try to set up sys_prnt on "ip-services" screen and am told that SAT is the only valid entry... Any assistance would be greatly...