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  1. Orangeblood

    Transfer to Voice Mail Flashes Feature Code

    Two extensions on a CICS have suddenly lost their ability to transfer calls to voice mailboxes. The display on the T7316e set flashes the feature code 986 and then returns to the ordinary in-call display. There is no prompt to enter the user's mailbox. The other 6 phones in the system...
  2. Orangeblood

    Call Center never answers

    I have a CallPilot 100 connected to a CICS. Skillset 1 is configured with CDN of 229 (also tried 280 and 233). When a call is transfered to that DN, it just rings and rings. The first step in the routing table is play greeting 1, which is recorded. Delay Anwer is set to 0:00. I've confirmed...
  3. Orangeblood

    Call Center Hold; Call Center Call Pickup; Multiple Calls for Agents

    1. When an agent places a caller on hold, is it call center hold (with call center greetings)or regular hold? 2. Can a non-call center phone use the call pickup feature to answer a call ringing at a call center phone? 3. Can a call center agent be presented with more than one call at a time?
  4. Orangeblood

    Can Win 2000 Pro support remote desktop session to it?

    In XP there is an option to "allow users to connect remotely to this computer". However, I have a client with Win 2000 Pro desktops, and I'd like to be able to remote to them. I understand that Win 2000 Pro does not support this natively, but I'm hoping someone knows of an add on.
  5. Orangeblood

    BCM tie line without central office?

    We have an existing MICS 7.1. We would like to add a BCM50 in the same building and connect the two such that both can share the existing PRI coming into the MICS. An IP trunk between the two would probably be easy to deploy, but it would be limited in capacity. We would prefer to connect the...

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