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My 7940 and 7960's did update to the correct time after the DST updates. My CallManagers are good and the time changed as expected as well as my other servers (IPCC and Unity). I researched Cisco's forums and came across this: Go into the CCM database table"TypeTimeZone" and manually set the...

I came across this at another forum. It's not the newest, but works great. Great solution for those looking for an imaging or backup solution. Acronis gives you TrueImage for free: get serial #: http://www.acronis.com/mag/vnu-ati7 Download here...

I have a problem with our Holiday Greeting playing. We are using CM 4.1 with Unity 4. I checked the schedule and the holiday greeting is not suppose to start playing until tomorrow. How do I reset this so that customers receive the normal greeting?

I am having an issue with a site, I am able to get to the homepage of the site and I can access any link on the page that it directs me to, the problem I have is when I try to login with my creditials, it gets rejected, yet if I access the site from outside my work environment I can log in just...

I am not sure where I should post this so I apologize if this is not the right location. I am having an issue with a site, I am able to get to the homepage of the site and I can access any link on the page that it directs me to, the problem I have is when I try to login with my creditials, it...

I'm a bit new to using Exmerge. So please bear with me. I have a Exchange 2003 setup and when I run Exmerge, everything looks good and it creates the PST file. The problem I'm having is that I can not open the PST file once it's created. Outlook will say "File access is denied. You do not...

My email keeps piling up in the queue to send out, getting semaphore timeout errors. Well I was thinking that the problem was with my mail server, but then I tried pinging the receipent mail, got nothing. So for the heck of it, I went into the firebox and saved the configuration file and...

Is there a way for Agents to see how many calls are in Queue without having to give them rights to CSR Administration to view Real Time Reporting? We want our Agents to have the ability to see how many calls are still in Queue this way we don't have anyone going to "Not Ready" while we still...

I have a user that is having problems getting attachments from only one particular user. My user is able to receive attachments from other people and from other people at the same company as the user he can not receive attachments from. Other people in my organization can receive attachments...