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I am supporting Made2Manage 5.6 and was asked to modify the balance sheet report, rpfbsh_l.frx . I do not remember how to access the data environment and would very much appreciate assistance. Working in VFP 9, I opened the original report, then saved as v2, then tried to open and modify the...

We are running ASA CM 2.1. I would appreciate help setting up system wide auto-dials to external numbers at another location which is not tied into our switch but which uses 4 digit extensions. We use 4 digit extensions internally. So for example, if one of my users dials 4513, I'd like to...

Hi, ASA 2.1 We've replaced 2 long distance only T1s (old trunk group 5, type TIE) with 2 long distance only PRIs (new trunk group 10, type ISDN). Both trunks have COR of 6; agents with FRL 6 should be able to make International calls with FRL 6. (No problems until the cutover). I don't know...

We need assistance with wiring for a new phone. We have an Avaya Switch, dual S8700s running CM 2.1 Here’s the situation: We’re adding an analog Polycom phone. This is already configured in the switch, with an analog port allocated. There is a spare RJ45 jack available at the desired...

We have not yet implemented the 846 for any trading partners but have a new one coming onboard which is requiring it. We have around 13000 distinct materials in stock at any given time and I am concerned about how much it will cost to send the feed on a daily basis, through our VAN. We have...

We have SAP as our back end and use EDI HQ on our front end. For customers who only allow us to pass 2 digits, periodically, the EDI invoice we create will be incorrect, due to rounding issues, when the calculated 'Each price' does not adding up to the expected total. Ex: Order Detail...

We've had an 8 port FF830 2.0.04 fax server up and running for the past two years routing inbound faxes to various devices and it's been terrific. We haven't looked at using it for outbound faxing until recently. I've been working on this off and on all week and am not able to send an outbound...

We're running ASA 2.1, with Audix LX 1.1 I have two outlet store phones, which are not rolling to voicemail as expected. Instead, they roll to HQ. Here's an excerpt from a trace: dial 7307 redirect station 7307 coverage-path 3 active station 4983 (Audix port) conf/tran hold station 7983 dial...

We recently turned up a G350/S8300 at a location. When people page, for the first 5 seconds, the output is muffled/broadcast at a low volume. When the page lasts for longer than 5 seconds, the volume increases to the 'normal' setting. Paging unit is a Valcom 206-A. We are running ASA 2.1.11...

We are running ASA 2.1 at HQ in Eastern Time Zone, which also has corporate voicemail (Intuity Audix 1.1). We just turned up a G350 LSP at a location in the Pacific Time Zone, and voicemail time stamps are way off. Is there anything I can do to correct this? Thanks in advance.

We're running ASA 2.1. I would like to output our call data to either a file or database SQL server if possible. We do not have any sort of Call Analyzer solution set up. I am assuming I will be able to import from the file on a regular basis into a SQL database. When I check, my CDR link...

We are running CM 2.1, CMS 12 The request came through to track outbound calls made by someone who does not normally log in as an agent. (We would like to make sure this person is in fact making a sufficient number of outbound calls; as part of her job, she needs to). We changed her phone...

Our actual calls are off by an hour (ahead, for some reason). I've checked the switch time, CMS time and BP time. These are all correct. I've resent intervals (no change). I also checked the FTP log from CMS/Blue Pumpkin menu but nothing strikes me. On the BP server, this file...

We are running ASA 2.1; our CEO would like a handsfree headset which works with his 2420 phone. He's a big gadget person, runs Windows 7 on his laptop and has an ipad and iphone. I would appreciate suggestions of any fun/cool headsets which would work with our (somewhat antiquated sigh)...

We ordered some (Audix) licenses from CDW but now they're looking for an add'l $250 to turn these up for us in our system. If anyone could provide instructions on how to do this, I would appreciate it. Thanks, klmnop

We get our maintenance through a company, who outsources the work. We added on office space in our current building, and had another company run the cabling from the new space to our data center. I'm questioning how long it is taking the telco guy who was sent today, to do the wiring. Would...

We recently added new CM2 licenses, which I have turned up at our HQ as well as two gateways at warehouse locations. Included were also .pwd files. I do not know what needs to be done with the .pwd files. Any suggestions would be appreciated. Environment: HQ: CM 2.1.11 Gateways: G350s/LSPs...

Our attendant console is a 302D, which has an 'expansion module' connected to it. (100's selector, with a bottom row of 10 buttons). The only current use for the expansion module, is to press the 2 digit selector, and then the last two digits of the extension. What else can this be used for...

We'd like to get help with setting up an IP address for a G350 at a remote site. It's been moved from one site (and inactive for the past year) and we're just now turning it up. The MGP's IP address has been changed successfully, but we need help with setting the S8300's IP address. When...

My CC supervisors are trying to confirm that an employee is receiving multiple personal calls, as well as understand why we don't always see the caller's ANI in CMS reports. We're using CM 2.1, CMS 12. Calls are coming in via a PRI, which is configured as ISDN, measured=both. Calls are made...