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  1. smiley730

    Agent Login/Logout Report -Excessive Walkaway & Returned from Walkaway

    Hi, I have a strange problem and was wondering if anyone has run across this. We are using Nortel Contact Center 6.0. Out of over 100 agents, I am having problems with one agent on the Agent Login/Logout reports. All day long, she shows to be going in and out of Walkaway. However, she is a...
  2. smiley730

    Is it possible to run extension to extension reports in OTM 2.2?

    Hi, I'm showing my ignorance here, but I need to know if it is possible to run extension to extension reports in OTM. I am limited on my knowledge of OTM, but I have attempted the report based on the following instructions. Telecom Billing System - File - Reports - Telecom Billing System...

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