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Hello, We have a Panasonic KX-TA624. One of the phones went bad so we ordered a few replacements. The new phones power up but they don't work on the system. I am assuming that they need some sort of programming. Is that correct or should the programming already exists at the switch...

Hello, We had VM Pro running on windows server 2003 with exchange and voicemail to email worked fine. The server crashed and we have re-installed manager and voicemail pro on a windows 7 pro system. The phone system, voicemail, etc work fine. The only feature that I am having a hard time...

Hello, I have a client using an old lucent partner system. The system has a feature that allows someone to page a users intercom even if they are on the phone. My client would like to upgrade their system and this feature is key for their business. Does the newer IP office systems allow this...

Why would a windows update cause our voice mail pro license to become invalid and how can I get it to become valid again? Thanks, Garry

All of a sudden the VM/Auto Attendant quit working. I rebooted the server and it worked again. After an hour or two, it stops again. I restarted the VM service and that also caused it to start working again, but it still seems to quit working every few hours. Anyone else having this problem...

Hello, Can I upgrade straight to the current software from 3.2(17) or must I follow a specific upgrade path? Thanks, Garry

What is mod-tap? Google searches are coming up with vague results. Thanks! Garry

Hello, My boss would like to be able to remotely page all phones when he calls the office and no one answers. We use voicemail pro and have an auto attendant set up. Is there a way to add a hidden option in the auto attendant to execute a dial intercom command on all the phones? Thanks, Garry

The owner of our company uses a MLS-6 phone at his desk and is having shoulder problems due to holding the phone between his ear and shoulder while talking and using the computer. He needs a headset... wired or wireless is OK. Will any of the headsets available at office depot work with this...

I have several users that use MS outlook 2003 to connect to our exchange server via a POP3 connection. For about the past 2 - 3 weeks, a few users are getting messages that will duplicate each time they send/receive. These messages will block any additional mail from being downloaded until the...

I am having trouble with all of our Voicemail Pro voicemail to emails having very low volume. Any ideas? Garry

Hello, Is it possible to use VM Pro to call a list of telephone numbers and play a pre-recorded message to each number called? Thanks, Garry

Hello all, I would like to get some opinions on the best procedure for handling this situation. We have an IP Office 406 w/Voicemail Pro and I would like to have... 1. Inbound call rings ext 201 for 20 seconds. 2. On no-answer, call routes to backup hunt group for 15 seconds. 3. on...

The option to record prompts from an extension has disappeared from VMP. Now the only option that exists is PC Multimedia. I have tried rebooting IP Office unit and voicemail pro server and still no luck.

I am pulling my hair out! I have set up very simple coditions for office hours. I applied the conditions to my auto attendant and it will only recognize the false statement. Even if I check all days and put 00:00 - 23:59 in every box, it still chooses the false statement. What am I doing...

Hello all... I am trying to set up a conference situation for tomorrow. I need to have 2 people at 2 different phones and both need to be on speaker. My problem is that when both phones are on speaker, I get terrible feedback between the 2. The phones are both 5410's with AGC turned off...

Can anyone help with this? Every 3 or 4 days, my VM Pro service terminates and this is what I am getting in the event log; Faulting application vmprov5svc.exe, version 3.2.15.0, faulting module vmprov5svc.exe, version 3.2.15.0, fault address 0x000589af. Thanks! Garry

I have two IP 406v2's connected via SCN over T1's. Site A has 8 CO lines. Site B has 2 CO lines. How can I have site B use use CO lines from site A for outgoing calls when the other 2 are in use? Thanks! Garry

After upgrade from 3.1.65 to 3.2.17, my licenses have become invalid? Any suggestions? Thanks!

Hello All... I am trying to configure voicemail pro email. I am in the control panel and have clicked on "IP Office Voicemail Pro". I have configure my mail server settings and when I click in check, I get the following error message: Failed to login to the mail server (SMTP) using the...