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The scenario.. I have a user who has two phones (9608's). One is the primary extension (12345) and the other is a non-DID extension (22334). I have the second phone programmed with the following: BUTTON ASSIGNMENTS 1: brdg-appr B:1 E:12345 R:r 5: autodial 5544 2: brdg-appr B:2...

What is the feature where if I call a user, it will tell me they are on the phone? I am trying to setup something similar on a different system. Thanks!

Hey all, I need to determine what type and version my Octel currently is so I can find a LAN access card for it. I only have modem-terminal access at the moment. Basically I need to know what kind of LAN card I need to search for. Thanks!

Another IPO to CM question... On IPO, the User's name showed on the display of the 1608 IP telephone. The customer wants this same thing for the CM side. Is this possible? Instead of showing the extension at the top, can we show the User name instead? Thanks!

Is this a configuration thing or a requirement? Moving IP 9608 phones from IP Office to a new duplicated CM R6.3. On the IP Office, we didn't have passwords for the phones. When we try that on the CM, we get Password Error in the phone screen. We REALLY don't want to have to use passwords for...

Anyone know what this BCC field is and what it is used for? Thanks in advance. BCC: M TN: 1 COR: 4 COS: 1

Hey all, Programming an IP Office and customer wants a private line to ring on the phones. What I did was add a Line Appearance of the analog POTS line to the 8th button. I can access the line from the phones just fine but when I call into that private line, it just lights the button (GREEN)...

Hey guys, Anyone else notice that when you recreate a SD card seems to automatically upgrade the IPO500v2 control unit and modules? Here is what I did: unboxed and powered up IP500v2 - Status: 8.1.63 Now, New SD card -> Inserted into laptop -> Recreate SD card (MU-LAW) -> Once complete...

Hey guys, I was sent an extreme switch today (Summit Extreme x250e-24t) as it stop operating per my customer. When I plug it in the MGMT light starts blinking green immediately and does not stop (For the 2 and a half hours I let it go). I plugged a terminal cable in and I get no response from...

Hey guys, issue: Users can't dial shortcodes. What happens is the users pick up their handsets and it automatically selects an outside analog line. I have tried putting short codes on their phones, I have removed the user and added it back with same results. Any ideas?

Ok. This is driving me crazy. I have an IP Office 406 v2 running 5.0.26 - it has an ATM4 and 4 pots lines connected from Verizon FiOS. Here is the deal, when I connect my butt set to the FiOS equipment, I can make calls just fine. If I hook that same line to the ATM4, the loud hum/buzz occurs...

Anyone know how to assign POTS lines to key mode analog phones? This is NOT a Partner ETR system card. Just a BASIC mode IP Office set to Key system with a combo card. Thanks! Mark

Anyone know if this is what is supposed to occur when email is being sent via IP Office for Voicemail to Email? (SEE ATTACHED IMAGE) Also, I have essential edition license. Thanks

Is there anyway to show missed group calls on the Avaya telephones? 9508, etc.? Thanks!

Having a caller ID issue with some DID trunks. System: Communication Manager MM714 board handling the 2 DID trunks and the two analog stations for this setup. Situation: 2 DID trunks connected to Avaya - 100 DID block passing 4 digits. THIS PART WORKS I can see in a trace on the trunk the...

Is there any way in R8.0 to have multiple calls that come into a hunt group to ring the next line appearance on a user's phone?

Hey guys, Strange issue. When a user records their personal greeting and a caller calls them, it plays the personal greeting but immediately plays the name greeting with the system stating they are not available. Why is this doing this and how can I just make it play the personal greeting...

Hey all, Have an IP Office R8 BASIC Edition. (Set to PBX Mode) Inbound calling works fine but outbound just drops an attempted call. Help file references the R7 which shows Dial Tables and ARS but there is no such thing in the R8 Basic. Well, at least that I can find. Here is what I get when...

I guess I must be the ONLY one in the world to have one but nonetheless.. I have one. This is a decommissioned system and I need to know how to factory default it when I don't have any of the login info. The default root (console) password does not work. Anybody know of any default passwords...

Can someone remind me how to show the caller number instead of the name on Avaya CM CO Trunk types? Thanks!