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First I'd like to thank Jerry Reeve (and give him yet another star) for the valuable information he provided for us on this subject back in '09 (details re-posted below). I'm not sure where this information came from but I noticed that it didn't include a couple of items that I'm looking for...

Been going round in circles with Grande Communications over the last month on quality of service issues at a site with construction going on all around. System ran flawlessly for over three years with this carrier then ever since all the construction started, they've had nothing but trouble...

Customer has a MICS 6.1. and claims their CTA was working just fine until they swapped the existing M-7310 set for an M-7324. Now they can't use their auto dialer at all (with M/S Outlook I believe). Is there something in programming that would affect the CTA when the station port is...

Seems like I may have run into something like this a number of years ago and I think we ended up replacing the unit. I've gotta go look at a system tomorrow and I believe it's a MICS 7.0 as I recall with a CP-100, analog lines. I thought maybe it was just a connectivity issue at first but...

This one is really starting to drive me nuts. It's a MICS 7.1 with PRI, release 2 NVRAM pack with a new CP-100. I upgraded this system last year from 4.1 and supposedly it's been working just fine all this time until they had an extended power failure after a thunderstorm last month. I've...

I've got a customer that I picked up a few years ago and I've been after them to upgrade to 7.1 so they won't have software issues in the future and of course they're dragging their heels on it. Now they're starting to have weird problems that may or may not be attributed to the software issue...

Got a customer with a MICS 7.1 w/PRI and a CP-100. Without going into a lot of detail, I'm trying to think of the best way to make this work like they want it to without creating any conflicts. They have two operators who always try to catch all incoming calls to their 8 different, published...

I'm bench testing a small box of older FastRads and I downloaded a copy of the RAD firmware upgrade tool that Exmogger posted in a link here back in '08. I was surprised to find the files contained within that zip file were dated 1998 but I went ahead and tried it anyway on my first victim...

Got all of the other ones to answer on ring zero at night with no problem, except for this one lousy DID that just won't cooperate. It rings in and works just fine but at night the AA can't seem to answer on ring zero. It does answer after 4 rings when the AA ring count kicks in though. It's...

I have a customer that may eventually be a good candidate for a direct link between two full blown, MICS systems in the same building. I hate last minute surprises so I wanted to run this by the top contributing Norstar gurus here just to see how practical that's really gonna be and wondering if...

I'm not worried about losing programming so I was gonna pull the motherboard and short the capacitor but I seem to vaguely remember another old trick that I haven't tried in ages and I was thinking it might work for this application. Isn't it also possible to just power down, power back up...

I recently installed a refurbished RAD on a Modular ICS with 7.1 software and PRI. The RAD has supposedly already had the firmware upgrade but I can't seem to get through an entire back up without either dropping carrier or getting a software error indication. I have no trouble staying connected...

If I intend to use an upgrade tool to maintain system programming, do I have to jump to 6.1 first or can I go from 5.0 straight up to 7.1? Phonehed in Dallas

I seem to remember running into this problem before but I so seldom see these anymore I can't recall what I did to correct it. Did a search through here and will try plugging an M-7310 in to reconfigure line and icm buttons. The phone rings when called but no buttons light up. Tried reducing and...

I could have sworn I saw a link here at one time to the various BCM installation manuals available online but after searching all of the facts, links and forums, I'm still drawing a blank. For those of us certified Norstar techs who don't have the luxury of being able to study up on BCM via the...

Fortunately, I only run into it once or twice a year if I'm lucky but because it's not something I work with all the time, I often forget some of the the details. Replaced a fried (2.0) CP-100 today (on a 6.1 CICS). It had four unified messaging seats that they were using with M/S Outlook...

Brand new MICS 7.1/PRI w/new CP-100. Customer wants everyones' calls (both internal and DID) to forward no answer to the operator on 4 rings during the day but at night they want the calls to end up in their individual mailboxes. Of course they refuse to hard forward their sets at night...

For some reason I don't even get the option to specify "route" (instead of line or pool) when programming the mailboxes for outbound capability. I was told I might get around the problem by telling it to use a non-existent line or pool but that didn't work. Tried to define a specific line for...

Apparently I'm not the only one having this problem. Can't get past it no matter what I do. Tried removing and reinstalling Net framework 2.0 but can't remove it. Tried repairing it but that fails everytime too. Tried several programs designed to remove and reinstall it, no luck. Can't get any...

I let it sit for almost an hour with the new sw cartridge in there before I finally gave up, abandoned all existing programming and dropped back to 6.1. Last time I did this it only took about 20 minutes and it worked like a champ. Thought maybe I had a bad sw cartridge but the supplier claims...