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We have an Ipoffice Rel 8 with Voicemail Pro. When users try to conference people together it appears to connect everyone together but no one can hear each other. This happens with both a manual conference and a meet me conference. When watching System status it shows them connected to...

I have several IP office systems. In each of our systems we setup a meet me conference. Now we have a new system that is an R8 with the Preferred license and it does not seem to work when setup like a system on R6 or R7. When two people dial into the the bridge they are both show to be connected...

Is there a way turn off the feature that allows VMPro to retrieve an externally transferred call that surpasses the No Answer ime? I have a user that forwards her desk phone to her cell. She wants the cell phone voice mail to answer instead the system VM. So far the only idea I have had is to...

I am trying to set up something so the users can remotely change the number of a call forward. The user has one number they want customers dialling that is transferred to the on call person. They want to be able to change the on call person themselves. I set up a VMPro module with has a Menu...

What is the command to remove an area code that is under DENY in an SPN on LD 90. I need to allow a user to call a country code that is currently blocked.

Is it possible to restrict people so they can transfer a number externally but limit where they can transfer? For example only allow transfer to local numbers or certain area code? I know we can allow or disallow transferring external but I do not know if it is possible it can be restricted...

We need to get some new tapes for our Meridian mail backup drive. The book says the drive supports up to 2.5 GB tapes. However I cannot find anything smaller then 4GB tapes. Most are in the 30 to 60 GB range. Has anyone been able to use tapes larger then 2.5 GB. If so what sizes have you used?

I am having serious forget fullness. Can anyone remind me how to setup dial by name on a BCM 50 Call Pilot voicemail. I looked but it is not jumping out at me.

I set up a continuous snaphot of the system using system status. When I went back to replay the time of the events was slow by 36 minutes. In other words if a call happened at 10:36am the time flag in the snapshot would say it happened at 10:30am. The time on the system is correct as is the...

Our company is evaluating the HiPath 4000 as a replacement for our Nortel Option61. Does anyone know of a website with good technical descriptions of the Hipath 4000? The information on the Siemens website is just marketing material. I'd like to find documents that I can use to evaluate from a...

One user is saying that her voicemail light is allways on and when presses her voicemail messages it says she has 67,000 messages (we have visual voice turned on). She checks and only has a few messages. When I looked into the VMpro her user is showing 67 read messages. We also have a number of...

We are having a problem with a hunt group that seems to be going into night service all by itself. All the phones assigned to this hunt group have a button to "Set huntgroup to Night service". This is on button 7 of a 5410 so they would need to go to the second page to press it. So it does not...

We are setting up a new IP office. People are moving from another building and want to keep their old extension numbers as clients have them. The new office has DID number which the old place did not. We would like to eventually make the last four of the DID their extension. I figure we could...

We just installed Voicemail Pro and when we try to start the service it fails. It says "the service dis not respond to the start request in a timely fashion". Has anyone seen this before?

Is there a way with symposium express to copy a single user defined report from one client PC to another? I know you can copy the nicrpt file to get all the reports but I just want to move 4 or 5 reports not all of them.

After I added CLS SPV and OBV to a phone the message waiting light no longer works. We have Merdian mail. I MM setup to give MWI indications to 0210 (Key 3) and 668 (key 0). No changes were in Mail. Any ideas why that change would stop the light from working? So far today I have tried to remove...

I have a manager that wants a calls that come in on some analog trunks to ring first to phone A then B then C, etc. Up to a total of 7 phones. In other words he wants a Linear Group Hunt. Unfortunately this is an older Option 11 and it does not have that package. So are there any other...

Any one know the file type that voice mail messages are store on a NAM? We recently replace a NAM hard drive that was about to die. I have the old hard drive and it work just barely. I was hoping to get some of the stored Voice mails off the drive. I found some files on the drive that I think...

We have an intermittent problem in that some calls to a user are not going voicemail on no answer. Some times if he is in a meeting he will let the phone ring to have VM pick up but it just rings and rings with no answer by VM. I cant see any issues but maybe a fresh set of eyes will help. Of...

We have an intermittent issue of a people calling into our voice mail system to our "Back Line". Some times when they dial the extension, they are told the extension is invalid. I have not been able to reproduce but I am told that of the people calling in call frequently and it works some...