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hi, has anyone ever used the RADIUS client to view call stats on your media gateway card? i want to set this up but don't know how. i have the IP trunk book that tells me to set up RADIUS but it doesn't tell me how. all it says is use OTM to turn it on. as usual, nortel has to make...

hi, does anyone know what the following log message below means? i can't decipher if it means that QOS alarm is turned off or if there truly is a QOS alarm: 08/12/2006 14:57:33 LOG0006 VTM: e2QoSAlarmGenerate: QoS Alarm (alarmType 2 alarmLevel 2) is suppressed because alarm notification is...

does anyone know if element manager has a reporting tool or a diagnostic area for dropped calls or problems w/IP sets? i have a branch office that is registered to our headquarters and they're complaining about dropped calls and sometimes they can't make calls. so i usually log in to their...

hi folks, i built a 500 set for a fax machine in one of our remote offices. the girl hooked up the TN to the house pair and the line is busy. i stat the TN and it's busy. then i go to LD 80, run a trac and the Switch says the TN is in lockout. why does this happen and how do you fix? i used...

hi, does anyone out there know a good PBX Maintenance provider in the Montreal area? we had a very bad provider, are in the middle of switching to a new provider and they're only a third better than the previous outfit. whatever you can recommend would be appreciated. thx.

can someone tell me what EEPROM is and how to change it if i have to?

hi, can someone tell me how to create logins for my field IT staff? i want to create logins and restrict them to Loads 20, 21 and 22 but don't know how. thanks in advance.

so i was asked to set up a set w/the virtual office feature. changed settings in the CLS and am ready to test, but have never really used it. if u have used virtual office before, any tips?? i believe if u wanna try it in-house, you have to go to Services on your IP set, then select VO login...

does anyone know what to buy for a new hire that's hearing impaired? i have someone that started this week and we just found out today that she has this problem. she has a 3903 set. do i buy a new phone altogether or do i just need a special headset?

does anyone know what loads are used to look at your ELan? i know you can print it in LD 117 but where do you stat the ELAN? how many loads are involved w/the LAN connections on a Switch?

does anyone know how to take a registered IP phone and change it to local mode? i've never done this beofre.

does anyone know how to add an observe key to an agent phone without converting it to a supervisor set? is this even possible? i've never seen it done, but just throwing this out there for anyone that might know a shortcut.

i have an end user complaining about her softphone. she can make and receive calls, however when she receives calls, she doesn't hear the phone ring. it only flashes. she has a softphone installed on her laptop and connects to our network via DSL. i checked her settings on the Switch and...

hi, i built an i2004 set and plugged it in. phone came up, but keys 0 thru 5 are not visible. i can call the set and it rings. i can also call from the set to another set, but i can't see the prime DN or any other key. i pressed the shift key thinking this might help, no dice. i have the...

hi, what is a DTR port? i have 8 TN's built as DTR ports and i've never seen them before. they start at 0 0 and go up to 0 7. what are they for? i've seen a DTR card, but never seen ports built for it in a Switch. i found these on a branch office. when i print the TNB, this is what i get...

hi, does anyone know how to print a list of IP phones in OTM? i need to print every IP set in my office and don't want the digital or analog phones to print, just the IP sets.

hi, can someone recommend the best way to learn how to make changes to CFN and the CDB?

does anyone know how to unlock MAT if you've tried to log in to the application and used the wrong password 4 or 5 times? i changed the password and one of my co-workers kept using the old one and now we're locked out. i know the old login ID and password were admin, admin, but is there a back...

hi, does anyone know if you can use operators or wildcards when naming a thru-dial block? we named a block Ext_Dial_3xxx and only extensions that start w/the number 3 can be dialed. this leaves out extensions that start w/the numbers 4, 5, 6 and 8. i tried just changing the name to something...

hi, is there a setting in the CLS for the lamp on a 2616 set? i kinda remember LMPN or something along those lines. i have a phone that the LED does not light when a message is left and just can't remember the CLS feature required.