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Need to program the ability to go from one DAT to another. For example, If in DAT001, greeting will be "For Payment Info press 1". Caller is then transferred to DAT005. Any help would be appreciated. Thanks

Have a SV9100 with a GCD-CP10 processor. I can connect with WEBPro no problem but need to use PCPro for upgrade to a CP20. When I try to use PCPro I get an error: "Can't connect because it does not support encryption" I'm using version 10 of PCPro for a CP10. Any help would be appreciated.

Receptionist needs to go away from desk. Need to know if receptionist can send incoming calls temporarily to another extesion? The extension number she needs to send incoming calls to could change from day to day. I know I could just program another mode to accomplish this but since the...

Trying to set the SL2100 as the DHCP server. Followed instructions the best I can but ip phone responds with "DHCP server not found". 10-12-01 = 192.168.20.254 10-12-02 = 255.255.255.255 10-12-03 = 192.168.20.1 10-12-09 = 192.168.20.69 10-12-10 = 255.255.255.0 84-26-01 = 192.168.20.70...

Is there a way to change modes remotely? User has 3 modes: Day, Night, Weather.

Greetings! SL2100 Digital 12 and 24 button sets. I've programmed a DND Override button on the receptionist phone x101. Tested with x105 in DND ALL but when I test, call still goes to VM. Tried using the preprogrammed code of 707 and get the same result. Am I using the button incorrectly or am...

My system has been experiencing Watchdog alarms and reboots. Haven't been able to find info on what's causing it. Any help in the right direction to fix issue would be appreciated. I've already swapped proc and cab and it still going on. OS7200s v4.99

Occasionally when I try to access vm on an MP10a or MP20s the system looks like it's working fine then I get disconnected and have to login again, reboot the system, then after reboot I can access vm. This only happens on embedded vm on the proc. The mgmt white list is good and the vm system...

Just completed a 2 node system install. All is working as expected except for network paging. Cannot find any info on how to set it up. Building 1 = OS7400 with overhead paging, Building 2 = OS7200 with overhead paging. How can I page the overhead speakers from building 1 to building 2 and...

Just installed a new ip office system with 21 digital model 1416 phones and 7 incomming trunk lines. Right now all phones ring when a call comes in. During business hours(8am - 5pm) I only want exts 10, 11, 13 to ring. After hours I only want exts 12, 20, 21 to ring. My other problem is ext 10...

Can anyone help me find the instructions to upgrade the firmware on my b189 conf. phone? I need to go to 6.6. what server do i upload the firmware file to and how to extract it? thanks

Installed System Platform 6.3.0 successfully on a DL360G8, but after system rebooted I could not ping services port 192.11.13.6 or open browser to continue upgrade to 6.3.4. So far I've rebooted manually - server and laptop, checked for duplicate address conflict, re-installed SP from newly...

I'm not sure this is doable, but I'll throw it out here and maybe someone has an answer. I have two sites with 81's connected by fiber. Site A has all the incoming DIDs and by using DSC I route calls to extensions programmed at site B. Any calls made to non-working numbers on the 81 at site A...

I had an IDC table in LD 49 that I removed. Is there anything in the RDB in LD 16 that I need to "X" out? If so, can some one print the steps? Thx

I have an DID extension that when you call it locally from and outside number and if no one answers the phone, CallPilot picks up, plays the greeting and caller leaves message. Good. But when you call the toll free number that hunts to the DID extension and no one answers, CallPilot picks up and...

Just a shout out to anyone who has upgraded CallPilot to the new Avaya version 5.1. How did the upgrade go? Any unexpected issues? My maintenance vendor wants to upgrade us and we would be the first customer to do so. I'd rather wait to see if anyone is having any problems after the upgrade...

thread798-1622390 Reading the above thread and was wondering if this is possible without symposium/call center? thx

Recently had separate T's for local an long distance as well as auth codes for LD. Decided to save some money and dropped the LD T's and auth codes and have routed all traffic over the once local only T's. Now I need to restrict certain phones. Our house phones were easy, NCOS = 0(4 digit...

A little assistance please, I have a phone(x3806) with an NCOS of 6 which routes calls to the unblocked carrier. I call forward phone to area code 678(Atlanta, GA). If I call x3806 from another extension, the call goes out the correct route. If I call from an off-site phone, i.e. cell phone...

Can a call to an agents in-calls key be transferred to another agents in-calls key within the same queue? For example: A customer calls back and is answered by an agent. The customer wants to talk to the agent that helped him/her before. Can the call be transferred to the original agent or...