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Bit of a strange issue, and Im not 100% that it is possible to do what we want, but hopefully someone has come across the question before. We have a real time skill status report,, showing all agents on a particular skill and the status they are in, standard report. What we want to do is...

I have run an Audit trail for a user who I know to be listening to calls, and no results are being shown? Is there any reason this would be the case? Its important the audit trail is accurate as management look at it from time to time and Im worried that more data is being left out. Any...

We have Storage Center running on Nice Log8.9, and everything works fine for 1 logger, however the 2nd logger does not send any calls to SC. Is there any thing I can check for this? There is no difference with the agents setup, ie everyone is on the same network, in the same building, and...

We have SC set up here on 8.9 and for some reason it doesnt seem to be working correctly. We dont seem to be capturing all calls to the SC, and those that we do, we dont seem to be able to retrieve from it. See a sample result from a query below (sorry for the formatting). The first call is...

We have SC set up here on 8.9 and for some reason it doesnt seem to be working correctly. Its been in operation since June, but we still need to put retrieval tapes in in order to listen to calls. Any ideas? --------------------------------------- The man in black fled across the desert...

Ok, Im not that good with Access, can do the basics but when it gets overly complicated I just need a push. Im building a Booking program for a friend of mine, (it does a lot more than that, but the booking section is where the problem is), and what he is looking for would be a Calendar type...

We have the Storage Center writing calls to a 2TB NAS server, but it is only writing AGENT calls. Some of our channels would be used without an agent logged in, such as reception, and these calls, which we can only retrieve via a Channel query, are not being copied to the NAS. Is there any way...

This may be a stupid question, but I just can't get anywhere with Google so Im going to ask it anyways! We have a hp proliant ml350 with 2 72Gb 2.5 inch SAS drives (hot plug). I need to maximise capacity in a big way on this machine, and fill out the remaining 6 hot plugs slots so that the...

We are currently looking at adding disks to our Nice Storage Center and possibly require an upgrade to the Raid card installed, so to add Raid 5, as our Sales agent believes our card cannot handle it. She mentioned that possibly to add this in, we may need to rebuild the machine entirely, but...

We are running a Nice system with a CLS version 8.9 with free seating. We currently have 2 loggers, servicing a different network each. Nice has been successfully set up so that the silentlogin application is talking across from the second network to the CLS, and attempting to log in the user...

I have a query running on an absence db here to show all users with more than 5 absences in a given time period. A very basic query is all that is required, and it seemed to be working fine until we noticed that one particular individual, who we know to have 11 absences in the time period...

I am having a problem with one of our Outlook users. Her mailbox is at 600MB(which I know isnt huge, but we want users below 200MB as standard), and she is trying to create a PST file to bring her mailbox down to the limit, as she doesnt like deleting mails. The following error message appears...

I have a pc running XP, and a laptop running 2000 pro. Im trying to connect them directly using a xover cable, just to share files on them, but I cant get the connection to work. The PC is setup with an ip of 192.168.0.2, laptops is 192.168.0.3. When I try to ping from the laptop, I get an...

I have a query which is used to set up a report showing absences here for employees. The query is basically set up to show the following data: tstaff.Empname, tdept.dept, and various fields from t.Absence, such as date etc... The problem I have is this. When the user enters in the name of the...

Complete n00b to access so Im havent really got much idea on how to work its little intricacies yet. What I have is a form which runs a query, the end user selects a department from a drop down, then enters a start and end date and the query runs, giving them the output they require. What Im...