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I am running traffic reports on 4 consoles. I can use Gene's traffic calculation spreadsheet to get a total peg count for the day, but when I have the individual console operators record the calls they receive for the day it does not match with what the traffic reports are generating. Is there...

I would like to display our company's name only when a call is placed outside the company. I currently have 32 copper analog trunks for local and 3 PRIs for long distance. What do I need to change in the Nortel 1000M-SG phone system if anything? Is this a change the local LEC would handle in...

I tested our busy verify key on the console and there was no intrusion tone given to any of the parties. Is there a setting in the CDB or the programming of the console that enables or disables the tone.

I have a CS1000M SG/CP PBX. We are release 5.5. Our MOH has stopped working. I can dial the access code for the music route and it plays fine, but when a call is placed on hold nothing but "dead" air. Does anyone know where I need to check?

I'm trying to find what the latest release of software that is out for Symposium Express. Does anyone know? Any help would be greatly appreciated.

I have a user that shows in the real-time display to be on either a DN call in or a DN call out, but when traced in the PBX he is not. The real-time display is falsely displaying him to be on one of these calls. It only happens to this user. I have deleted him entirely out of Symposium and...

What I am experiencing is that when I call in to check my voicemails after hours and press "0" to go back to the main auto-attendant I get cut off. Before it cuts me off CP tells me "the call is being transferred please wait on the line". I tried it again without dialing in from the outside...

I have a problem that happens intermittently. If a phone that is forwarded to VM is called the Call Pilot should pick-up after the first ring. My problem is that if a that is forwarded and is called why does it take 4 rings before Call Pilot answers? This does not happen all the time. I have...

I have an intermittent problem with Call Pilot picking up the call. Sometimes Call Pilot will pick up on 1 or 1.5 rings and other times it'll take anywhere from 3 to 4 rings before Call Pilot picks up. I have had this happen when all voicemail channels are "idle". This problem happens either...

We recently upgraded from release 25.4 to suceesion 5.5. In doing so we were told we would no longer have to have the PBX switch cores during its midnight routine. We were told in having it do this it puts the PBX's health in jeopardy. Does anyone know if there is any truth to this?

We just upgraded from release 4.0 to release 5.0. I'm able to create a new mailbox with no errors, but when I try to access the mailbox from my phone I receive an error message. The message states "the command can not be completed at this time , and the seesion can not be completed at this...

Background Information SECC 4.2 Nortel Option61 rls 25.40 We recently changed the CDN names and skillset names in Symposium Express. i.e region_3 was changed to Team3 We changed the skillsets by deleting the old skillset and creating the new skillset. We do not use specific activity codes...

I was wondering if it would be possible to automate the exporting of customer console measurements and individual console measurements out of procomm plus 4.8 to a flat text file on an hourly basis.

I have been asked to move Call Pilot Reporter off of its existing server to a new server. Should I uninstall reporter from the current server before installing on the new server? When I do uninstall is there any special procedure to do the uninstall? I want to make sure there will not be a...

When I go to delete and unused acd queue I receive code sch3765. The code states that I need to remove the target tables first. I'm not sure what it means by target tables. Does anyone know where I can find these tables so I can remove them.?

When I attempt to delete an used voice item application out of application builder I receive a message back stating "cannot delete an application that is imported by another application". Does anyone know how I can get around this?

Is it possible to go back to the beginning of the this year and collect traffic for each individual week up to the present. I'd like to see if I can see if one of my attendant consoles is receiving/answering more calls than the other 3. If this is not possible does anyone know of a way I can...

Is it possible to get a listing of the TGARs and their respective users? I'd like to know what users are using what TGAR.

Does anyone know if Nortel has come out with a patch to combat the date changes with daylight savngs this year? DST will now start on the 2nd Sunday in March and end on the 1st Sunday in November.

We received event code 60014 on our Call Pilot system. It states the impact is "A section of incomplete prompts may be played to all users", and the recovery action is to restart the SLEE service. Can the SLEE service be stopped and started during working hours or should that be done after hours?